on april 8 i purchased an order total of $53.46 from turtleshack.com . i cancelled april 9. I waited a week and still no money back on my card. I called and i was told it takes 10-14 days. I call two weeks later. I said i've waited the 14 days. I was told to wait 10-14 BUSINESS days. Ok today is may 8. ( a whole month later) still no money back.
I call and i get different answers of methods to contact the billing dept (aside of one rude not helpful person named michael / mike. the other guys are ok). well finally out of the 4 methods of contact. one of them worked.
I got an email stating i would get a refund of $42.77. Ok thats a progress. So I email and call again. And i was told they are not aware of people getting penalized for canceling. (because i thought maybe they do). Also I'm reading through their website and my original receipt. There is no penalty disclosure. [continued below]....
Now i'm hoping i really do get at least the $42 they promise. Either way they stiffed me with $10.69. But I rather get stiffed for $10 than $50.
But let's get back to why i cancelled. I cancelled because a day and half went by and i still did not get my turtle. I paid for the next day delivery (1 day). i called and i was told it would be a day after they can verify i "live" here because the visa i used had a different mailing address (p.o. box).
I asked the guy how many days would that take. he said it usually takes 5-7 business days. that's when i decided to cancel and just buy me a turtle locally. I'm not going to pay for "next day" if really i'm lucky if i get it "next week."
My suggestion pay an extra $10 for the turtle. with an advantage of being able to:
1. see the turtle BEFORE buying it.
2. Have a better guarantee on the pet.
3. Being able to just show up at the store and actually talk to someone than having to call and hope you get help or wait around for an email.
4. You can pay cash and just get your money back right away. - because 14 BUSINESS days is ridiculous maybe more b/c it's over 30 days and still no $$ for me- usually it should take 2-3 days.
B.J. - Ft. Worth, TX