• Report: #1074013

Complaint Review: Turtleshack

  • Submitted: Wed, August 07, 2013
  • Updated: Wed, August 07, 2013

  • Reported By: woodturtle2112 — Jersey Shore Pennsylvania
6821 Industrial Ave Port Richey, Florida USA

Turtleshack Turtle rip off Port Richey Florida

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 Purchsed buy one get one yellow belly hatchling turtles. purchased ice pack for shipping. Stated overnight preferred. Chose ground because overnight would be twice the amount paid already. Found in my spam mail a response TurtleShack would not mail unless I pay for the overnight. Also had to add overnight to my order for an additional $5.00 Called them and questioned this. Had to leave message, they did call back was extremely unproffesional and hung up on me after yelling there is a 20% cancelation fee of total amount paid.

I cancelled the order despite the refund fee by e-mail. Order status states 

07/11/2013 Order Placed  
07/15/2013 Orders Being Printed  
07/15/2013 Needs S&H Upgrade
07/22/2013 Order Cleared For Shipping Cancellation Requested 7/22/2013
07/23/2013 Order Shipped

They claim to have shipped my turtles a day after I cancelled.  It is now 08/07/2013 Never received turtles, never received refund. Left multible messages by e-mail and phone. NEVER got a response.

This report was posted on Ripoff Report on 08/07/2013 08:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Turtleshack/Port-Richey-Florida-34668/Turtleshack-Turtle-rip-off-Port-Richey-Florida-1074013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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