- Report: #1074013
Report - Rebuttal - Arbitrate
Complaint Review: Turtleshack
Turtleshack6821 Industrial Ave Port Richey, Florida USA
Turtleshack Turtle rip off Port Richey Florida
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Purchsed buy one get one yellow belly hatchling turtles. purchased ice pack for shipping. Stated overnight preferred. Chose ground because overnight would be twice the amount paid already. Found in my spam mail a response TurtleShack would not mail unless I pay for the overnight. Also had to add overnight to my order for an additional $5.00 Called them and questioned this. Had to leave message, they did call back was extremely unproffesional and hung up on me after yelling there is a 20% cancelation fee of total amount paid.
I cancelled the order despite the refund fee by e-mail. Order status states
|07/15/2013||Orders Being Printed|
|07/15/2013||Needs S&H Upgrade|
|07/22/2013||Order Cleared For Shipping||Cancellation Requested 7/22/2013|
They claim to have shipped my turtles a day after I cancelled. It is now 08/07/2013 Never received turtles, never received refund. Left multible messages by e-mail and phone. NEVER got a response.
This report was posted on Ripoff Report on 08/07/2013 08:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Turtleshack/Port-Richey-Florida-34668/Turtleshack-Turtle-rip-off-Port-Richey-Florida-1074013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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