- Report: #1063788
Report - Rebuttal - Arbitrate
Complaint Review: Turtleshack.com
Turtleshack.com6821 Industrial Ave. Port Richey, Florida USA
Turtleshack.com customer service made me feel i like i was in a epsiode of Jerry Springer Port Richey Florida
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I've dealt with Turtleshack.com with small problems like wrong food type issues. I never liked the way the customer service talked on the phone. On 27 June 2013 i order two juvenile Turtles on July 2 2013 i recieved two Hatchlings. I call to tell Turtleshack.com of the mistake this is what the customer rep said " Oh you have to send pics to the Turtleshack@verzion.net and then they'll send a return number back to you. I really don't know how long it will take for a reply back." so i say " What about your 14 day return policy?"
He says "oh it's going to take longer than that because they on vacation" so i say " so your telling me i just got played? well I'm five hours away from your company can I just drop the wrong turtles off and get the right ones?" He says "No, were closed to the public" I say " So how long we talking before I get the right turtles?" He says "I Don't know" I said "That's the only statement you said today that was true!"
Theres nothing worse than the feeling of knowing you just got ripped off( maybe the third worse feeling) and then talking to customer service and not getting any hope that the situation will be resolved. [continued below]....
This report was posted on Ripoff Report on 07/02/2013 08:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Turtleshackcom/Port-Richey-Florida-34668/Turtleshackcom-customer-service-made-me-feel-i-like-i-was-in-a-epsiode-of-Jerry-Springer-1063788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.