• Report: #182218

Complaint Review: TV Guide Magazine

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  • Submitted: Mon, March 20, 2006
  • Updated: Mon, March 20, 2006

  • Reported By:Kalamazoo Michigan
TV Guide Magazine
PO Box 900 Radnor, Pennsylvania U.S.A.

TV Guide Magazine ripoff Radnor Pennsylvania

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My brother died in 2004. TV Guide was notified to change the billing information to my name first by letter then telephone. I even tried using using the online procedure. To date, this change has still not occurred (I checked their web site).

I cancelled the subscription in Oct. 2005, because their new format is not usable for people who only view broadcast television.

I have written, sent a plethora of E-mails and called 3-4 times. When I finally got to a live operator I was told that the company does not read the E-mails (the address no longer available on their web site), yes she found that I was owed a full refund which I should receive in "5 to 7 business days" and the account information would be changed. That was three months ago.

To date, I have not received a refund or a magazine; None of the information has been changes and the only part they got right was the subscription cancellation.

I filed a complaint with the FCC, all I got was a "thank you for using our new system" letter.

NOTE: I could not enter my phone number because your form will not allow the entry of calling instructions for TTY users.

M
Kalamazoo, Michigan
U.S.A.

This report was posted on Ripoff Report on 03/20/2006 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/TV-Guide-Magazine/Radnor-Pennsylvania-19088/TV-Guide-Magazine-ripoff-Radnor-Pennsylvania-182218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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