• Report: #1057267

Complaint Review: tvpartsfast.com

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  • Submitted: Fri, June 07, 2013
  • Updated: Fri, June 07, 2013

  • Reported By: Bill — Long Beach Washington
tvpartsfast.com
9205 Lexington Avenue Northeast Circle Pine, Minnesota USA

tvpartsfast.com Don't deliver poor customer service Circle Pine Minnesota

*Author of original report: No contact, no email no phone calls...

*REBUTTAL Owner of company: Responce to irate buyer

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 On 5/19 I ordered a t-con board on their web site and paid for it through Google Wallet. I noticed at checkout that my physical address was used and I emailed the company promptly asking if they could send it to my PO Box instead. When I didn't get a reply I called the number listed and spoke with a female, Gwen I believe, and explained that Iwould rather have this sent USPS to my PO Box. I was assured the part would go out that day. But after about a week the part still had not arrived so I called again. This time I spoke with a man who had a heavy spanish accent and asked for the status on my order. He placed me on hold for a moment and came back on apologizing said that the part would go out right away. Since then I have not been able to get through or have my emails acknowledged. It is now June 7th and I still do not have the part or any update on the status of this order. I have had to make apologies to my customer who was waiting for me to get the part and I am forced to scramble to find an alternative to get this repair done to save my reputation.

To give you just a little more background, I am not some DIY'er I am a licensed technician and have been in business for 35 years. I have NEVER had a company supplier treat me with such little disregard and I wouldn't even dream of treating a customer this way. I've been mistreated here by simply being ignored and lied to. If TvPartsFast is truly a licensed legitimate company they need to do a little growing up and accepting responsibitity to their customers. A phone call may have gone a long way to resolving this. Now I'm left with researching Google Wallet to start the refund process if that's necessary, finding the part to complete the repair and I doing what I can to salvage my reputation with my customer.

Together with the other complaint I've seen filed here I would strongly recommend you consider your options before doing business with this company.


This report was posted on Ripoff Report on 06/07/2013 12:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/tvpartsfastcom/Circle-Pine-Minnesota/tvpartsfastcom-Dont-deliver-poor-customer-service-Circle-Pine-Minnesota-1057267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

No contact, no email no phone calls...

AUTHOR: Bill - ()

 While it is true I ordered a part in mid May I made two calls and in both of those I was told there was an error and the part would go out right away. If what you are trying to back peddle now is true, what I was told in two previous calls between 5/19 and 6/3  was a lie. If the part was on factory backorder prove here where you placed the order. Prove that you sent me any emails to the contrary or made phone calls to me. It's long distance so there is some record if what you're saying is true. The order I made with you was not cancelled until 6/4 according to a recent email I got from Gwen and there was no other contact from TvPartsFast until my recent call on 6/10 attempting with smoke and mirrors to tell me I was advised. You responded by sending me this email:

Jun 4 4:59 PM Order cancelled You cancelled this order.
Reason: Item discontinued
May 19 3:54 PM Authorization successful The customer's credit card was authorized for $27.90, and passed all risk checks. (Expires May 26, 2013 3:39:03 PM PDT)
May 19 3:39 PM Order received You received a new order. Google has sent the customer an order confirmation email.
 
info pertaining to order that was cancelled on 6/4/13 via google wallet...


On Tue, Jun 7, 2011 at 1:13 PM, info rmation <info@tvpartsfast.com> wrote:
We are a Authorized Service & Parts Center(*ASC) for samsung and have been for several years,we offer 90 days a s does MFG on all parts sales,if part displays a on hold Logo on store's pg. then part is out of stock,if part listed displays Buy now then part is in stock,hope this was helpful
thanks again

According to your own accounting there is no activity between May 19th and June 4. I received no emails and no other phone contact with you other than the two calls I made in which I was told the part would go out immediately, with your apology for the delay.

You are damn right I'm an angry buyer. We are a repair center here with a grade "A" reputation and if this had been a problem with being back ordered someone should have notified me right away but didn't. Instead I was lied to on at least two ocassions and left to attempt sending you emails that went unanswered, and numerous phone calls and only two of those were successful and those were lies.

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#2 REBUTTAL Owner of company

Responce to irate buyer

AUTHOR: ready to work - ()

 customer made an online purchase for a tv part. Item is currently on a factory backorder with no eta date,customer had been notified by several emails and also cust svc on phone. customer has been making many threatning messages via emails that have been saved,as well as on facebook.customer is irate buyer and we will no longer be selling to this buyer.we have saved all emails and other internet comments posted. customer has Never been charged and order was cancelled 6/4/13 via googlewallet,which we can also prove what has been stated.

info@tvpartsfast.com

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