- Report: #1057267
Report - Rebuttal - Arbitrate
Complaint Review: tvpartsfast.com
tvpartsfast.com9205 Lexington Avenue Northeast Circle Pine, Minnesota USA
tvpartsfast.com Don't deliver poor customer service Circle Pine Minnesota
*Author of original report: No contact, no email no phone calls...
*REBUTTAL Owner of company: Responce to irate buyer
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On 5/19 I ordered a t-con board on their web site and paid for it through Google Wallet. I noticed at checkout that my physical address was used and I emailed the company promptly asking if they could send it to my PO Box instead. When I didn't get a reply I called the number listed and spoke with a female, Gwen I believe, and explained that Iwould rather have this sent USPS to my PO Box. I was assured the part would go out that day. But after about a week the part still had not arrived so I called again. This time I spoke with a man who had a heavy spanish accent and asked for the status on my order. He placed me on hold for a moment and came back on apologizing said that the part would go out right away. Since then I have not been able to get through or have my emails acknowledged. It is now June 7th and I still do not have the part or any update on the status of this order. I have had to make apologies to my customer who was waiting for me to get the part and I am forced to scramble to find an alternative to get this repair done to save my reputation.
To give you just a little more background, I am not some DIY'er I am a licensed technician and have been in business for 35 years. I have NEVER had a company supplier treat me with such little disregard and I wouldn't even dream of treating a customer this way. I've been mistreated here by simply being ignored and lied to. If TvPartsFast is truly a licensed legitimate company they need to do a little growing up and accepting responsibitity to their customers. A phone call may have gone a long way to resolving this. Now I'm left with researching Google Wallet to start the refund process if that's necessary, finding the part to complete the repair and I doing what I can to salvage my reputation with my customer.
Together with the other complaint I've seen filed here I would strongly recommend you consider your options before doing business with this company.
This report was posted on Ripoff Report on 06/07/2013 12:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/tvpartsfastcom/Circle-Pine-Minnesota/tvpartsfastcom-Dont-deliver-poor-customer-service-Circle-Pine-Minnesota-1057267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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