- Report: #1095353
Report - Rebuttal - Arbitrate
Complaint Review: Twelvestone
TwelvestoneValencia, California USA
Twelvestone Matt Skinner Investor Reboot - Twelvestone - Not Honoring Refund Valencia California
*General Comment: I was also Scammed by Matt Skinner
*Author of original report: Response
*REBUTTAL Owner of company: Uninformed Consumers Pay The Price
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On August 23rd, 2013 I purchased a program called Investor Reboot for 2 payments of $97. The first one coming out on August 23rd, 2013. It was only a couple of audios that really didn't explain how to do any of the business specifics. As I was unhappy with the product, per their guarantee, On August 27, 2013, I requested a refund of the the initial $97 and not to charge the additional $97. I heard froma Chris Casiello and he stated I needed to fill out and sign this form to get my refund. Which I did on August 28th, 2013. After repeated phone calls and emails, I then heard back from Chris regarding the additional payment.
Your account has already been cancelled and you will not incur any future charges (which I have not).
Unfortunately it looks as though your emails were triggering into spam folders
Refund checks are mailed within 10-14 days. I am out of the office, however I will check the status and get you an update on Monday.
I never heard back. I have made repeated phone calls and email attempts from several email accounts to try and avoid spam filters, but no contact has been made and no refund has been issued.
I told them I would be posting on these sites and still nothing. I am just looking for my $97 back as promised.
This report was posted on Ripoff Report on 10/29/2013 07:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Twelvestone/Valencia-California-91355/Twelvestone-Matt-Skinner-Investor-Reboot-Twelvestone-Not-Honoring-Refund-Valencia-Cal-1095353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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