Complaint Review: Two Drops of Beauty - Internet
- Two Drops of Beauty 875 N Greenfield Rd Internet United States of America
- Phone: 602-688-7545
- Web: www.2dropsofbeauty.com
- Category: Questionable Activities
Two Drops of Beauty Two Drops Medspa 50 units of Dysport and frown line still strong, Dr Hess injected filler improperly and now they're not responding to my complaint. Internet
*Consumer Comment: can i get a response please?
*General Comment: Where else did this get posted?
*Consumer Comment: Phahaha, its so obvious i am a happy Custumer!
*Author of original report: Haha
*Consumer Comment: Ripoff Report for Companies any one?
*Author of original report: In Summary...
*UPDATE Employee: YES LET'S SET THIS STRAIGHT...
*Author of original report: Let's set this straight...
*UPDATE Employee: Awnsering your concern Brandy A
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I received a discount for 0.5mL of filler through a Living Social deal to be used at Two Drops. They honored it and while I was there told me they could make the frown line between my brows go away if I purchased Dysport. They said that they injected the Dysport; however, the frown line remained. I talked to Dr Hess and she injected 10 more mL of what she said was Dusport. The frown lines still remained.
Meanwhile, I purchased a thermafrax series of three and they talked me into injecting filler into my cheeks to make the lines soften around my mouth and under my eyes. Dr Hess injected 2 mL of this filler and it is uneven. My cheeks are not smooth visibly. I can see divots in my cheeks. The frown lines were still present and bags still under my eyes as well. The next visit, I purchased another 2 mL of filler. I came in to continue softening these fine lines.
This time, Dr Hess said that she could inject filler directly into the lines and bags under my eyes. Half way through the procedure, she stopped and asked me, "What is it you're wanting again?" I told her she scared me. We discussed what she was doing as she's the professional injecting my face with filler. I hoped she was clear prior to starting. I was wrong.
After she injected the area around my mouth, she began under my eyes. When she injected under my right eye, she pressed on it afterward. When she did that, the product went up (under my skin) and toward my eye. Now I have a line of filler going from the inside corner of my right eye, down toward the area she was supposed to treat.
I didn't know this happened right in the office. I felt my right eye area get a little numb from the cream applied and assumed she must have touched my eye accidentally. After she did that, she stopped with the injections and said she was only going to treat me with 1 of the 2 mL I'd purchased because my face was swollen and she couldn't tell where I needed it. She wanted the swelling to go down and when I came back the next visit, she said that she'd add the last mL.
And so, I checked out. When I sat in my car to leave, I looked in my mirror to see the results. I wasn't happy. I'd had this done by a different medspa in 2011 and looked fabulous after just 2mL and one treatment. At Two Drops, I'd used 3 mL filler, 50 units Dysport and am still seeing the same bags and wrinkles. And, with my eye being slightly numbed, I looked at it and noticed the filler went up toward my eye.
What was done was done. I had such an unpleasant visit that I didn't want to go back in and complain. I was so upset that I needed time to cool down. My next visit, was for a fraxel treatment the Friday before Mother's Day and Dr Hess wasn't there for me to talk to her. I didn't want to make a big deal. But I did want to show her and tell her I wanted a refund and for the unused 1mL to be credited back as well. I never wanted her touch my face again. She was horrible. I decided to wait and talk to her in person the following visit.
The following visit, she wasn't there again. This time, I was finally cool enough to talk to the front desk without being in a rage that I told Shari the front desk associate about my experience. I asked her if she would refund my money for the pre-paid remaining filler and showed her my eye where it was injected improperly. She denied being able to see what I was talking about and said she'd look through my chart to see.
When she came back into the room, she told me she only had on file the 2 mL of filler and she didn't see the most recent 2 mL I'd purchased. She then said that she'd look closely and try to find it. Meanwhile, I'm getting ready for a chemical peel.
When I finished with the peel and was making arrangements for the 3rd and final fraxel treatment, I waited a very long time to talk to her and follow up with the 'missing records'. She acted like she didn't know what I wanted. Then she said that she didn't have time to look. I asked her if she would email me later and she agreed to that.
Two days went by and there was no correspondence from her. I politely emailed her, asking her to follow up with me regarding this matter. It has been a week now and I still have no response. Not only did all of this happen, but to top it off, Shari told me when I bought that additional 2 mL of filler that she would include it in the rebate and I would get money back for it. I never received the rebate promised by her.
This company is very bad business. I was happy with them at first, but after spending thousands of dollars and getting lumpy cheeks, bad results, poor service, misrepresentation, lies, deception, scams, lost records, no response with serious problems, and no record of pre-paid product, I have obviously changed my mind about this place. It needs to be shut down and they need to be reprimanded in some way.
There's something very wrong about this company.
This report was posted on Ripoff Report on 06/14/2012 11:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/two-drops-of-beauty/internet/two-drops-of-beauty-two-drops-medspa-50-units-of-dysport-and-frown-line-still-strong-dr-h-897877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#9 Consumer Comment
can i get a response please?
AUTHOR: smart shopper - (United States of America)
SUBMITTED: Monday, June 18, 2012
shopper to shopper. your overall experience here was?
#8 General Comment
Where else did this get posted?
AUTHOR: smart shopper - (United States of America)
SUBMITTED: Sunday, June 17, 2012
my apologies to both parties it sounds like you have a case of the "burned customer seeks revenge" These things happen all the time. and it is to bad really because no one person really wins. and consumers are left without what may be a good match for themselves. what I'm more concerened about in this cat fight. was the customers information really exposed? Did the company gal throw your name out somewhere else because I couldn't pick you out of a line up of complainers if my life depended on it. I'm scheduled at this same place to have a microdermabrasion and I was hoping for this place to be my safe haven. And looking forward to some of these FREEBIES your all talking about. Also what happened in that 2 months that you sat around enjoying your beautiful face, freebies, and happy visits that turned your opinion around? The way these posts sound, I have concluded a few theories, somewhere between dysport and peel someone there pissed you off? was the staff always this way with you or just on your last visit? Hunny I'm just looking for a great place to rest my face, and putting aside what happened to you at your last visit I want to know what your overall experience was at this place. From what I am gathering in reading all of this, somebody didn't jump quick enough when you wanted them to? Is this a busy business? do they have their hands full of spoiled rotten brats seeking attention or are there serious matters happening at this place?
#7 Consumer Comment
Phahaha, its so obvious i am a happy Custumer!
AUTHOR: M.Smith - (USA)
SUBMITTED: Sunday, June 17, 2012
My name is Mary Smith and I am not only the happy camper
But also the customer who because I was so happy decided to publish In Magazine!
Look it up yourself.
Poooooor Mrs. A
:0(
No not everyone had your "experience".
#6 Author of original report
Haha
AUTHOR: Duped by Crooks - (United States of America)
SUBMITTED: Sunday, June 17, 2012
LMAO!
Oh my gawd! Hahaha!!
That was just ridiculous!
Hahaha!
Good job you guys! It's so obvious you posted that yourself!
LMAO!
#5 Consumer Comment
Ripoff Report for Companies any one?
AUTHOR: Fan - (Virgin Islands (US))
SUBMITTED: Saturday, June 16, 2012
After reading all the unfortunate situation above could clearly relate but not at this place. Love Rip Off Reports for all the Drama that is involved on these exaggerated clients that simply do not have anything else to do and but use the web to harm with "just an opinion".
I know believe me I was one of them after my "Great Plastic Surgeon" operated my face and inserted an implant that caused my face to look like a monkey. After promising myself that I would never hit the Facial experts again I stumbled into my friends results after a package of procedures at Two Drops of Beauty. HER BEFORE AND AFTERS WHERE JUST STUNNING!
BEST INJECTABLE COSMETICS ARTIST IN THE WORLD!!!
What else can I say? Shell is just the best at her craft. Period.
A "good deal" is oh-so tempting, esp. the way money is so darn tight now, but - you have only that one gorgeous face of yours - keep it that way- The face size, depth, shape - so many things go into determining how much product and where it goes (You will also learn about your procedure here) ROSARIO is very patient and kind and gentle. I LOVE Shelly as a person and as an artist! She is an awesome beautiful woman :) inside and out!
The bottom line is this - I'd pay twice as much to have my services done by Two drops, who are indeed an artist in Their craft - the good news is, I don't have to! The prices here are competitive, so you are getting an incredible, high end, top notch service for the same price and often less (they run specials)
Everyone is nice and it's very comfortable there. The new receptionist is lovely, tries very hard to get you the time and day you need, gets you in there when you need it and is just so sweet and nice to deal with!!! You feel secure and well cared for. I am feeling very happy about the things I had done - I would tell and recommend Two Drops of Beauty (kudos to THE DOCTORS AND the ownerS!).
Its sad that a person with a bad opinion could feel like they can just bash such a great Jewel. Two Drops of Beauty was named one of the Valley's Fastest Growing Med Spa and hidden secret in the Phoenix Magazine. They Truly see well over 200 patients a week for injectables and procedures. Statistics show that growth brings with it unfortunate situations like this one. It comes with the territory. Very well handled Two Drops employee. Your poise shows a professional going the extra never ending mile of a client like this one and some other minority ones.
I am certain you will continue the great work and customer service that your providers have always given. Cant wait to show off my new Beautiful face Thanks to you.
#4 Author of original report
In Summary...
AUTHOR: Duped by Crooks - (United States of America)
SUBMITTED: Saturday, June 16, 2012
In Summary, this is how Two Drops Med Spa operates. If you have a complaint, they may do to you what they've done to me and address you by name and reveal private information that they have no right to publicly share online. They may use your complaint as a way to market their business showing what services they offered you, including the price of that procedure to you as they have done with me. They may handle business matters with you by bickering like an immature child in front of the world to see online as they have done with me.
They may absolutely deny that they may have taken product out of the package, with the anticipation of using it on you, place stickers ahead of time on a chart perhaps, and fail to remove the one sticker from the chart that contained the mL of product that wasn't used last minute due to a swelling face during the procedure... and then claim it was used on you. What can you do at that point? It's your word against theirs. And that's precisely why I've posted this complaint.
Be aware that this is how they're choosing to handle business with me. I can't speak for anyone else or if these were just a few rare, unusual incidents with them; however, the manner in which they've communicated and publicly argued is a fairly good tale tail sign of the quality and professionalism of this business. Good luck to you in finding a good company that you can trust with your body and money. The lesson I have learned is to go to a reputable plastic surgeon.
I am most certain there will be another lame rebuttal of Two Drops to follow this one. They have done themselves no favors in this complaint. It shows how they do business. I don't even need to respond on here anymore as they're clearly a waste of time; and they have proven how unprofessional they are by all they've discussed on this thread.
Thank you.
#3 UPDATE Employee
YES LET'S SET THIS STRAIGHT...
AUTHOR: Shari - (USA)
SUBMITTED: Saturday, June 16, 2012
A- You brought to our attention June 8th that:
1. you felt you had product injected inappropriately. (I did not see evidence of this, so I took pictures to look more closely into the matter)
2. You had pre-paid product left. (Our treatment records clearly indicated all purchased syringes being injected (which I pointed out to you, by showing you the stickers in your chart and then, I told you I would need time to research this, and I did that.)
3. That you were dissatisfied about services provided over 2 months ago. (we advise all patients to schedule a 2 week follow-up appointment with the provider treating them, you did not feel it necessary to schedule a follow-up appointment with your provider or bring the matter up to staff having been in the office several times before June 8th. with all of the evidence before me, I was giving you great customer service by taking a closer look into the matter. With all due respect Miss A. your chart has all of the evidence I need, to see this as an open and shut matter, however I am not that kind of person, and I believe every claim is deserving of a closer look. At Two drops of Beauty we believe in treating our patients honestly and fairly. And we will stand by our promise to you. What you do with this offer is up to you.
B- I'm simply stating the facts as I see them in your chart. I wasn't trying to fool people into thinking it was for compensation, Miss A., because like I stated in my first response I had no Idea you was feeling dissatisfied until 2+ months post treatment. I am sorry you are feeling deceived about what I said, it wasn't intended that way. I feel it is great business to let consumers know we offer "FREE" services for not only their business but for happy return business as well.
"HIPAA" protects the privacy of individually identifiable health information; I have not disclosed your Identity. Sadly it does not protect the identity of great providers, and their staff, who are left to defend themselves after great customer service, and dilegently looking after the best interest of their patients fairly and honestly. Only to be smacked in the face by something like this months later, while all along thinking the patient was happy because of emails sent to them raving about their excitement, and no prior discussions about disappointment. it truely is a shame, Because we at Two Drops of Beauty have a GREAT TEAM and EXCELLENT PROVIDERS...
C- I'm saddened about the outcome of this matter thus far and your dissatisfaction, I truly have been giving this matter my priority attention, and as I mentioned to you in the office on Friday I would look further into this matter. Given the fact that I do not work weekends and all of your chart records had verifiable proof of satisfaction and treatments being carried out, I only needed the last authorization from corporate before I replied to you with our plans, needless to say 24 work hours later was too late. Once again I extend my offer of 1mL free Dermal filler treatment to be performed by another specialist in our office.
D- You purchased .5 mL. through an online company and 4mL. through our office, and once again your chart indicates 4.5mL. Dermal filler treatments have been completed. As for the discussions in the room while the actual treatment took place, I was not there and the fact that you have chosen to wait 2+ months to bring this to the attention of anyone in the office leaves me with little options.
1. Going by what the chart was documented and letting that be the ruling. or
2. Offering you the 1 free mL. Extending to you great customer service.
E- The laser technician is a Two Drops of Beauty employee, if this was one person you trusted and you had seen her in office twice after your experience with filler, why did you not express to her your dissatisfaction so that we as a team at Two Drops could handle the issue when it actually happened instead of 2+ months later? Surely you can understand why I needed to look more closely into the matter?
F- Miss A, what I told you was that my records showed that all mL. Dermal filler treatments had been completed. I even showed you by pointing out the stickers on your treatment record. After your chemical peel was over, I said to you that I needed time to review everything and that I would get back to you. And I agree I did tell you I'd send you an email. After researching the chart I was outlining a plan of action to be approved by corporate when this report came across my desk. My understanding, described to me by you, was that this was not an urgent matter since you had waited this long already.
G- We will offer you 1mL Dermal filler, you choose the area of concern, and you choose the dermal injection specialist from our office. I say free because as stated in several areas and having pointed out to you at your June 8th appointment our records show that all mL. of dermal filler treatments have been completed.
H- If this offer does not work for you I have approval to apply the price of 1mL. to another Fraxel procedure, in another attempt to resolve this matter for you. I have done my due diligence in looking more closely into this matter and have an outlined plan of action for us to move forward with. Once again I am terribly sorry for misunderstandings but we need to follow office protocol, investigating all claims and approval for a plan to accommodate our patients in the fairest possible way. I hope this matter can be resolved quickly and fairly for all involved.
P.S. I gave you the web site to check the status of your rebate at the time of purchase. Please check the status for the rebate with the manufacturer, this is not a Two Drops of Beauty rebate and you are intitled your rebate, maybe there is a notice awaiting an action by you.
Shari & Two Drops of Beauty Staff
#2 Author of original report
Let's set this straight...
AUTHOR: Duped by Crooks - (United States of America)
SUBMITTED: Friday, June 15, 2012
A- I've been waiting since June 8th to hear back from you regarding this matter; and you did not take the time to respond to me until today, June 15th. It took a rip off report to get a response from you. That's not good business right there.
B- My 'free peel' was part of a marketing deal that came with the purchase of a nearly $5,000 thermafrax laser treatment package. So don't try fooling people into thinking the 'free peel' was any sort of compensation for my dissatisfaction. As that is very deceptive in how you wrote that in your response. Not only that, it is not good business to tell people what I spent or did not spend on my services!!! That is none of their business. Do you know what HIPPA is? Can you say, "Violation of HIPPA?"
C- The reason I hadn't expresses my concern regarding the filler shooting up toward my eye until Friday was because I wanted to speak with Dr Hess, the lady who did it. Since the filler is stuck there now for approximately two years, as I'm told, I wasn't in a rush to talk to her about it. That's why I waited patiently for my next appointment. I wanted her to see my eye area in person, rather than explaining it over the phone. I also live an hour away from this business and didn't want to make an additional drive out when I knew I had fraxel appointments coming up. Dr Hess wasn't there the following two appointments I had. The girl doing my fraxels and chemical peel was not the one I needed to talk to, so I did not mention a word to her. When I learned Dr Hess was not there the last appointment I had on June 8th, I decided to mention it to you, Shari.
D- I purchase a total of 4.5 mL filler through your company. I have only had 3.5 mL injected. Dr. Hess DID NOT inject the last 1mL of filler because she said she wanted to wait until I came back next time as my face was too swollen for her to know where to inject it. I asked her if she thought it would be better to inject it into my cheeks where she'd previously injected 2 mL. She responded by saying she didn't know and to just wait and see the next time I came in and the swelling went down in my face.
E- I am completely dissatisfied with the filler and Dysport injections. That is only a small portion of the services I've purchased through this business. The laser treatments I am receiving and the girl performing them on me are what I am excited about. I'm told they will make my skin look fabulous and am patiently awaiting those results. The girl who's performed those treatments and the chemical peel is the only one I trust in that entire office.
F- Shari, you told me you did not even have a record showing I'd purchased the last 2/4.5 mL of filler when I spoke to you in private before my June 8th chemical peel. You said that you only had record of the first 2.5 mL purchased/injected and that you'd have to get back to me after thoroughly searching the records. After my chemical peel was over, I asked you about it and you told me that you didn't have time to look. So, I asked you if you'd send me an email and you agreed.
That was on Friday. By Wednesday, you still hadn't contacted me, so I emailed you at an email address you've sent sales offers to me in the past. (I will post the email I sent you below.) I sent that email Wednesday during business hours. Late Thursday night, I still hadn't a response from you, so I decided to complain. Isn't it amazing that you manage to respond to me in less than 24 hours after receiving an official complaint? I wish you had been that receptive over the last week.
G- You stated in your response that you are offering me 1mL of filler for 'free' now? Excuse me, but I already paid for that! Dr. Hess never injected that last 1mL of filler I prepaid!!! How is that 'free'?!!
H- I told you I don't want Dr Hess touching my face again. I don't want anyone in your office injecting anything else into my face as I do not trust anyone in your office to inject anything into my face ever again. I am unhappy with the results of both the filler and the Dysport. I am also unhappy with the filler shooting up toward my eye! I asked for a refund, not a credit toward my account for a mL of filler that I already paid for; and you want to say it is 'free'?!? That is the second time in your response to this complaint that you mentioned the word 'free'. I paid for that mL! And it wasn't free!!! I also paid thousands of dollars for the thermafrax package. Had I not purchased that expensive package, I would not have received a complimentary chemical peel. That was a promotion to help your company sell the expensive package. And I CANNOT BELIEVE you released private information about my records to the world. If I choose to tell people, that is my doing; however, you have NO RIGHT!!!
#1 UPDATE Employee
Awnsering your concern Brandy A
AUTHOR: Shari - (United States of America)
SUBMITTED: Friday, June 15, 2012
Since your email to us was just yesterday, we were really surprised when our IT specialist brought this to our attention. After reading your report we decided to answer your questions through this report and cc to you via email. We feel very sad that your outcome was not the expected one at Two Drops of Beauty. When you arrived at your visit last Friday for your "Free Peel" you expressed to us for the first time, these concerns. Concerns we were hearing about, for the first time. Concerns about a procedure that had taken place over 2months ago. Up until yesterday all of your emails and conversation with us only expressed your gratitude and excitement about our staff and your results. All of your visits up until Friday you expressed happiness and excitement about your results and followed up that excitement, with new purchases of injectable services, all to continue helping you with your opportunity areas and concerns about your skin. We gladly helped you with these new purchases and once again you expressed happiness and gratitude. Your recent "change of mind" on past services preformed, has come as a surprise to us.
And like I told you at your appointment last Friday our records for you indicate that both ML's purchased the first time as well as the second time had been injected. What I said to you at last Fridays appointment was that I would look more closely, into the discrepancy of your claim of being injected only one ML and the treatment record indicating 2ML's being injected, for a total of 4 ML in two different appointments. Two Drops of Beauty Med Spa is committed to serving you in the best way that we can. We will be honest in all our dealings with you. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed not for a specific result. In an effort to resolve your concerns we stand by our promises and will offer you 1ML Restylane "free" of charge. We have several dermal filler specialist from which you can choose and we will always strive to achieve the absolute best results that we can for you.
Same great Staff, Same great Service.
Sincerely,
Shari & The Two Drops of Beauty Staff
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