- Report: #1080822
Report - Rebuttal - Arbitrate
Complaint Review: TXU
TXU Uncaring Company that hurts single parents with Special Needs Children Dallas Texas
*Author of original report: An answer to all rebuttals
*UPDATE Employee: TXU Energy: Here to help
*Consumer Comment: Only Twice?
*Consumer Comment: So??
*Consumer Comment: What does your financial condition and the medical conditions of your children have to do with this?
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I'm writing this to let people know that they should really research electric companies for their hidden "additional deposits" when you become late on your bill more than twice. That's great for a single mom with 3 children and 2 that suffer from Asperger's/HFA and an asthmatic child as well. You know, 2 jobs, medical bills, co-pays, medications and all that, you sometimes have to live paycheck to paycheck and pay your bills late to put your kids first. I always paid before the disconnect date and let me tell you, coming up with $250-$275 at a time is a little difficult, but I did it.
Today I recieved a letter that stated that after review of my bill that they were charging me an additional $200.00 deposit to be included on my next bill because I had recieved more than two disconnect notices in a years time. There was no warning, there's no option to break it up into payments and they provided a number to call 24/7. The first time I called I was placed on mute and then the call was disconnected after 30-45 seconds after I said "Hello" multiple times with no response. I immediately called back and got a hold of a Adrianna or Adriane. She was pleasant enough and tried to explain the situation but there was nothing she could help me with. She stated she would transfer me to another department to better assist me. 24.57 minutes later and I'm still on hold. Doesn't look like they're picking up any time soon.
I'd have to say this is the poorest customer service I've ever recieved and I'm now looking at changing my energy provider. You'd think companies would be able to help, not worsen someone's financial situation. I'm not looking for handouts as I pay my bills, but I didn't need an extra $200.00 taken out of my budget either when I have other utilities, rent and groceries to pay for.
Shocked and Disappointed in Ft Hood, TX!
This report was posted on Ripoff Report on 08/31/2013 05:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/TXU/Dallas-Texas-75265/TXU-Uncaring-Company-that-hurts-single-parents-with-Special-Needs-Children-Dallas-Texas-1080822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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