- Report: #780043
Report - Rebuttal - Arbitrate
Complaint Review: TXU
TXUInternet, Texas United States of America
TXU Not honest about electric rate Internet, Texas
*UPDATE Employee: TXU Energy
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When I got my electricity facts label from TXU, the rate printed was 8.0760 cents per kwh fixed plus a 3,1833 cent per kwh delivery charge. Also, at the top of the EFL, it shows that my rate would be dependent on the amount of kwh's I used per month, anywhere from 14.1 cents at 500 kWh to 12.0 cents for 2000 kWh - exactly what she assured me would not happen. She said I would have a fixed rate of 8 cents - Nowhere does it indicate 8 cents per kWh.
I have now changed back to Reliant and will never recommend TXU again. What they did was very dishonest and the individual I spoke with should be fired.
This report was posted on Ripoff Report on 09/22/2011 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/TXU/Internet-Texas-/TXU-Not-honest-about-electric-rate-Internet-Texas-780043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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