• Report: #780043

Complaint Review: TXU

  • Submitted: Thu, September 22, 2011
  • Updated: Fri, September 23, 2011

  • Reported By: Cindy — Hamilton Texas United States of America
TXU
Internet, Texas United States of America

TXU Not honest about electric rate Internet, Texas

*UPDATE Employee: TXU Energy

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On September 12, 2011, I changed my electric service from TXU to Reliant Energy.  On September 15, 2011, I was contacted by TXU and asked to come back as a customer.  The lady I talked to told me that the rates were now lower and that she could offer me a fixed rate of .08cents per kwh.  I explained to her that the rate I had with Reliant was a fixed rate but was also dependent on the amount of kwh's I used per month.  She assured me that the rate of .08 cents was a fixed rate and would not fluctuate.  She did indicate that there were monthly mandatory TDU delivery charges, but that was it.

When I got my electricity facts label from TXU, the rate printed was 8.0760 cents per kwh fixed plus a 3,1833 cent per kwh delivery charge.  Also, at the top of the EFL, it shows that my rate would be dependent on the amount of kwh's I used per month, anywhere from 14.1 cents at 500 kWh to 12.0 cents for 2000 kWh - exactly what she assured me would not happen.  She said I would have a fixed rate of 8 cents - Nowhere does it indicate 8 cents per kWh.

I have now changed back to Reliant and will never recommend TXU again.  What they did was very dishonest and the individual I spoke with should be fired.

This report was posted on Ripoff Report on 09/22/2011 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/TXU/Internet-Texas-/TXU-Not-honest-about-electric-rate-Internet-Texas-780043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

TXU Energy

AUTHOR: Greg@TXU - (USA)

Cindy,

I am sorry to hear about your issue. I would like to see if I could help. 

Please email me at greg@txu.com so we can discuss.

Thank you,
Greg
TXU Energy
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