- Report: #971284
Report - Rebuttal - Arbitrate
Complaint Review: U HAUL CANADA
U HAUL CANADA93 Bradford Street Barrie, Ontario Canada
U HAUL CANADA TOTALLY DISGUSTED WITH BILLING OVERAGE AND IGNORANCE FROM OWNER OMAR Barrie, Ontario Canada
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I did call this man and he actually called three way back to this Jamel attempting to prove me a liar about what his employee quoted me about price and mileage. Jamel told him 19.95 day and 100 free klms. Just what I had told him. Still the owner refuse to fix the wrong billing but did want to give me a dealer rate which would have totaled more than I should have been billed initially , even with the 68 klms over (as I was told 100 free klms) I told him no I would not agree to that pride and he still wouldn't correct u hauls mistake. I'm a very honest person and I certainly would honor my quotes to my valuable customers But NOT THIS U HAUL LOCATION.
What really bothers me and makes the matter worse is that when I went in on Saturday to pick up the cargo van another customer was there with the exact same problem. DOUBLE BILLED THEM and again the owner would not correct his mistake and that customer was heading to the police station at that point. Not sure what became of that but I should have known not to rent from there HOWEVER I believed that U HAUL WAS A REPUTABLE COMPANY and that the same billing problem would not happen to me. WOW WRONG !!! I TOLD THE OWNER AT KOZLOV MALL THAT I EXPECTED him to correct the mistake and he said he could do nothing other than charge me a business rate , even after our lengthy conversation.
I than told him that was NOT ACCEPTABLE and I was going to call the head of U HAUL and he replied go ahead they can do nothing. I than told him I was also going to contact the better business bureau and the Barrie police. He than hung up on me. VERY DISGUSTED IN U HAUL. !!!! I WILL DEFINITELY BE CALLING THE PROPER AUTHORITIES CONCERNING THIS MATTER. I can understand a mistake being made BUT U HAUL should do the honorable thing and correct his billing overage. Sincerely DISGUSTED IN U HAUL. Would NOT EVER RECOMMEND THUS PARTICULAR LOCATION. If I ever have to rent any moving veh again I would deal (((competitor's name redacted))) OR (((redacted))). (((email redacted)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 11/19/2012 09:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/U-HAUL-CANADA/Barrie-Ontario-/U-HAUL-CANADA-TOTALLY-DISGUSTED-WITH-BILLING-OVERAGE-AND-IGNORANCE-FROM-OWNER-OMAR-Barri-971284. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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