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Report: #1263706

Complaint Review: U-Haul Moving & Storage - Edmonton Alberta

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  • Reported By: David — Edmonton Alberta Canada
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  • U-Haul Moving & Storage 9521-51 Ave Edmonton , Alberta Canada

U-Haul Moving & Storage Cash Payments Stolen From U-Haul Mailbox Edmonton Alberta

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 My July, 2014 rent & my August, 2014 rent were stolen from an unsecured U-Haul mailbox / drop off box twice in a row! The 2 payments of $100 each plus the $15 late fee & $60 lien fee brought the bill to almost $300. I remember putting the cash rent in clearly labeled double envelopes in the afternoon. I had had no trouble putting checks in the mailbox for many months but ran out of checks and didn't want to stand in a long lineup.

I wrongly assumed their mailbox was secure, and I trusted the staff -- I don't trust any staff anymore anywhere. U-Haul sealed my storage locker #307, and then tried to collect by contacting me many times. Beginning of August, 2014, I told manager Wayne that my rents were stolen. I admit, U-Haul sent me an email in July, 2014 saying my July rent was unpaid; however, I didn't check it till beginning of August after which it became clear my August rent had been stolen as well. The unpaid bill dragged on into 2015 only ending after they contacted my next of kin and my mother paid the bill.

Evidence in my favor is that I always had enough money in my bank account, I continued to pay rent every month, and I am willing to take a U-Haul representative to my bank down the street to prove lack of funds was never a motive to not pay rent. I agree I had no proof I had paid , but as I told the U-Haul manager & U-Haul Public Relations August 21, 2015, I think the repaid $$$ should go into a security fund to fund undercover investigations into employee and/or public theft. It is now October 27, 2 months later, and U-Haul has not agreed to my request.

The manager did phone me in response to my letter. He said anyone could have taken the $$$, but admitted the public has never been caught in his store's mailbox, but they have been at other stores. Although, the public may have stolen it, I think it was most likely the staff so I feel so humiliated having to pay twice, that only investing the repaid $$$ into investigating employee theft would give me satisfaction, something U-Haul should be doing on its own to ensure employees don't have a virtual license to steal. I am not saying U-Haul is directly responsible, but I am saying do more. Edmonton Police Service Occurrence # 15-45707, March 27, 2015 (copies given to U-Haul manager & emailed to U-Haul using website)

This report was posted on Ripoff Report on 10/26/2015 12:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/u-haul-moving-storage/edmonton-alberta-t6e-4w8/u-haul-moving-storage-cash-payments-stolen-from-u-haul-mailbox-edmonton-alberta-1263706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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