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Report: #1248032

Complaint Review: U-Haul - Internet

  • Submitted:
  • Updated:
  • Reported By: Jeffrey — Texas USA
  • Author Not Confirmed What's this?
  • Why?
  • U-Haul Internet USA

U-Haul Booked Me for a Day They Weren't Open Internet

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 I set up a move online using their U Box service for a cross country move. I wanted to pick up and drop off my U Box on a Sunday because I was coming in from out of town. I get a call from the location where I was to pick up on the Thursday before the move to tell me that they were closed on Sundays and that I would have to reschedule.

I contacted U-Haul with this issue and wanted to know how it was possible that they could book me for a day that a location is closed and then I wasn't informed untill 72 hours in advance? I was told to put in an objection and that a manager would get back to me in 72 hours. That's a really long time but I waited and never recieved a call!

I called them back again and they finally transferred me to a manager who explained that the scheduling is only a suggestion of a day and that they vendor I go to pick it up from is the one I schedule this with. I have no clue still how their website allows me to do this. I said that I wanted to be compensated and she told me to put in another manager objection and that I would get a call back within 72 hours.

Once again I did not get a phone call. This is horrendous customer service. I called again and spoke with someone else who gave me $50 off because they couldn't honor the date and said I will still get a call from a manager. This call still hasn't come.

I am sick of calling them to explain this problem. I would cancel my reservation with them but it is the cheapest way I can do my move. I guess you get what you pay for.

This report was posted on Ripoff Report on 08/12/2015 08:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/u-haul/internet/u-haul-booked-me-for-a-day-they-werent-open-internet-1248032. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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