- Report: #1104511
Report - Rebuttal - Arbitrate
Complaint Review: U-Haul
U-Haul7753 Mission Gorge Rd Santee, California USA
U-Haul Robbed US!!! Santee California
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Don’t ever use U-Haul. My husband and I were moving from our small 900 square foot, two bedroom apartment to another 2 bed apartment 0.7 miles from our home on a Sunday, 12/1/2013. We rented a 17ft U-Haul for $29.99 plus $0.90 a mile at the U-Haul at 7753 Mission Gorge Rd, Santee, CA 92071. U-Haul was 4 miles from our old home and only 3.5 miles from a new apartment in the same town of Santee, CA. We drove a total of 8.3 miles that day. We only made one trip from our old apartment to the new apartment and then took the truck straight back to U-Haul.
They were closed, when my husband dropped the truck off, but that was ok because they had instructed us to put the keys and our contract in a drop box, that as long as the keys were there before they opened we would only be charge a day. We paid cash and left $100 deposit. When I came back on Monday, they stated that we drove 59.6 miles and gave me our deposit, $15 and some change. This is impossible. We would have had to drive back and forth 50+ times from our apartments to drive that much. We would have had to put gas in the truck, which we didn't have to do, and didn't get charged for. When I asked for a supervisor, the clerk called one and all they said was that “people don't realize how much the drive.” They took advantage of us during a time when we didn't have the money and Christmas is around the corner!
This report was posted on Ripoff Report on 12/05/2013 03:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/U-Haul/Santee-California-92071/U-Haul-Robbed-US-Santee-California-1104511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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