- Report: #1127842
Report - Rebuttal - Arbitrate
Complaint Review: U-Promise
U-PromisePO Box 55555 Boston, Massachusetts USA
U-Promise UpromiseUpromise by Sallie Mae U-Promise - Unreliable - Con-Artist - Incompetent Boston Massachusetts
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This is an unusual rip-off by U-Promise! It is also VERY clever.
I signed up a few years ago for E-Rewards which is a division of U-Promise. I have taken SEVERAL surveys over the years in exchange for payment. When I first signed up, I was given .50 on the dollar to take surveys on-line in my spare time. When I have a few dollars saved up, I would then transfer my Reward Dollars from E-Rewards to U-Promise and then receive a check in approximately 4 weeks. This is barely acceptable but tolerated as 4 weeks is not an inordinate time to wait for a check.
Unfortunately, now U-Promise is only rewarding me approximately .40 on the dollar and this is how it works:
First, you request your reward dollars be transferred to your U-Promise Account. This takes approximately 5 to 6 weeks. Then, your U-Promise account lists your money as "Pending". This takes another 8 - 10 weeks, then you can request a check which takes another 8 - 10 weeks!!! Seriously??? As of today, March 3, 2014, my money has been pending since December 5, 2013!!! When I called U-Promise to ask about this, there is no one there that is from the United States, even though Sallie Mae is an American program. The gentleman with a heavy accent tells me that he is escalating my matter which will take another 30 days!!! Really???
U-Promise, this is such a dirty, low down and underhanded way to treat your customers who are working hard and giving your money for nothing!!!
If this is not a Rip-Off, I don't know what is.
Anyone else out there experiencing the same thing?
This report was posted on Ripoff Report on 03/03/2014 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/U-Promise/Boston-Massachusetts-02205/U-Promise-UpromiseUpromise-by-Sallie-Mae-U-Promise-Unreliable-Con-Artist-Incompeten-1127842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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