- Report: #1054958
Report - Rebuttal - Arbitrate
Complaint Review: uBuy StoreHouse
uBuy StoreHouseDuncan Avenue Jersey City, New Jersey USA
uBuy StoreHouse uBuy StoreHouse scamed and and defrauded me of $2,092.00 on the purchase of a pontoon boat Jersey City New Jersey
*Consumer Comment: I'm a VICTIM TOO! They stole $3,127
*Consumer Comment: Thank you!
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To pursue the purchase of a used Pontoon boat I found online, I was directed to uBuyStoreHouse.com to make the transaction.
We exchanged some emails (they did not provide me any phone number to call direct) to inquire and confirm the condition of the boat and the terms of the sale.
Their claim was the boats condition was as stated on the advertisment. I was also advised I would have opportunity to inspect the boat upon delivery and have up to 10 days to accept or reject the boat. Upon acceptance, the final payment would be due, upon rejection, my down payment would be immediately returned. Their price of $4,185.00 was to be inclusive of all shipping costs and fees.
I checked out uBuyStoreHouse.com the best I could using online resources and could find nothing derogatory to make them suspect. In fact, I found what appeared to be favorable comments. [continued below]....
Being comfortable that uBuy was a legitimate operation, I decided to make the purchase and accept the terms.
uBuy immediately sent me an invoice for the 50% down payment which had specific instructions to make the payment via Money Gram. It was to go to Brett Durkin, a uBuy StoreHouse agent in Dallas, TX. NOTE: In retrospect I should have backed out on the deal but all other indications leaned toward uBuy being a legitimate vendor.
Per uBuy's instructions, when I made the Money Gram payment, I was to fax them the receipts and their completed payment form. When they got the fax they in turn emailed me confirming their receipt and advised that delivery arrangements were being made and to expect delivery in three days or so.
A day or so later I received an email from uBuy stating that their "Board of Directors" decided they wanted full payment from all customers before shipping. Their claim was they had too many collection problems. I refused to pay the full amount until I could inspect the boat.
They insisted full payment had to be made before shipping and offered no other solution. I even offered to drive to Jersey City to inspect the boat, and if favorable, pay them the balance and tow the boat back home myself. They would not acknowledge my offer so I decided to cancel the order because of their unreasonable "mid-stream" change in terms and the unwillingness to accept alternate solutions.
uBuy acknowledged the cancellation & confirmed to me that the refund of $2,092.00 was be received within 10 days. I have not heard from them since and they continue to avoid / refuse any correspondence.
This report was posted on Ripoff Report on 05/30/2013 07:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/uBuy-StoreHouse/Jersey-City-New-Jersey-07306/uBuy-StoreHouse-uBuy-StoreHouse-scamed-and-and-defrauded-me-of-209200-on-the-purchase-1054958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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