This move has been quite an ordeal. In speaking with our salesman, John, my boyfriend was told that we could bring over double the 12 large boxes we were quoted at and still qualify for a mini-move of around $1,000.
We told John we would like our move delivered on the 2nd-4th. John said this wouldn't be an issue at all and that the movers would call us 24 hours in advance.
When we began to realize we were going to be around double the size, we tried to get in touch multiple times and no one ever called us back within business hours.
When the movers actually arrived, they told us we had 450-500 sq feet of boxes. We noted this was impossible and actually did the math on the marked sq feet per box (most of our boxes were small) which amounted to 130 cubic feet. We also had a four-seat dining room table with 6 chairs, a bedside nightstand, a couple suitcases and a small tv stand. The movers disassembled the table, as well, making it a flat sheet.
We then went out to the actual van to measure it for them and still came out at 250 cubic feet, especially if they actually organized the load and put boxes underneath the table and on top. They wouldn't do this and insisted on marking us as 350 sq feet and charging us another $1,000.00.
Flash forward to the 3rd and we still hadn't heard from the movers. We called the Uber line and were connected with a woman named Manisha Manning. He asked when we would be receiving our move the next day and she proceeded to tell us that there is actually a 1-12 day range from the first day you say you're available and we were marked as the first day being available on the 2nd. We explained that John had said we would get it by the 4th, and Manisha Manning proceeded to be the most inappropriately aggressive and outright rude customer service person I have ever had the misfortune of hearing.
She told him he should've read the fine print, he should've questioned John because it was "ridiculous" of us to assume they could make that move "so quickly". I have moved across the country 3 times and I can tell you my movers have successfully moved more boxes within a weekend. (sidenote: I did read the fine print and it quotes out 1-10 days, not 1-12).
We were very put-off by her tone and attitude and asked to speak with her manager. She told us she didn't have a manager. We then asked if we could please speak to anyone else in the entire office to which she replied she was the only person who worked there.
We asked who her boss was and for his/her contact information and she listed the owner of Uber Movers as her boss and the information email address and 1-800 number as his phone number.
She then said she couldn't tell us when our move would arrive and didn't know where it was. We asked that she check in on this and call us back. We asked when we could expect to hear from her. She said by 12pm. At 2 pm we still hadn't received a call, so he called her back. She put him on hold and hung up on him. When he tried to call back, she did the same thing.
I truly hope Manisha Manning's manager will listen to the recordings. Her behavior was abominable and entirely unprovoked.
Finally, the next day, I reached out.
That is when I spoke with Jackie and she let me know our boxes hadn't left yet and would try to get them to us as quickly as possible.
We were happy to see our boxes arrive a week later on Tuesday of this week. Living in a new state with none of our belongings for two weeks was not a pleasant experience.
The movers who moved us back into Texas were friendly however many of the boxes were severely beat up, even quite a few boxes expressly noted "Fragile".
Additionally, the movers let us know 2 large framed pictures was broken.
They also lost a box containing irreplaceable trophies and blue ray DVD players.
In following up a few days later, a woman identified herself as Tanya and asked me to recap again. I did so, particularly being double-charged and the wretched and low-class behavior of Manisha Manning. She said she'd call me back. 3 hours later I get a call back from a woman identifying herself as Manisha Manning who says it was she who spoke with me earlier and she then denies ever having introducing herself as Tanya. A. Tanya and Manisha are not names easily confused. B. Why on earth would I complain about Manisha TO Manisha? C. This woman is clearly out of her right mind. She hung up on me again.
At this point we've filed claims with the Better Business Bureau, the claims department and wil continue to reach out daily to Uber Movers until the situation is rectified.