ubi.com thesettlersonline.net Scam Rippoff Scamming people out of money refussing refunds, Internet

If I was to ask people to pay me fore a service online then not give them what they paid for this would be a scam yes? SO when UBI SOFT are taking money for an online game the telling people hard luck you lost your money this is also a scam right!!!!!

Bellow is a message I have posted in UBI Softs www.thesettlersonline.net game site forum

ok am very confused

recently bought gems with a 20$ ultimate game card, i went to buy the 10$ package of gems, go to buy the second 10$ package and the points weren't there to buy them with..... i check my e-mail to find the receipt for the transaction, it says that it took 20$ for a 10$ amount of gems... even the receipt says i was ripped off...... i send multiple tickets for days getting nowhere (big shock huh) then i finally get to talk to meeshabeans about the problem and he was helpful all until i got nowhere with the advice he gave me, after that he pretty much told me tuff luck your out the money. [continued below]....

....... now i ask has anyone else had a similar problem? and have they gotten poor customer service as such? i realize it is only 10$ but i still do not like money taken from me unless i get what i payed for...

now bellow is the response form there Staff!!!

10.25.12 04:30 pm

#2 BB_meesherbeans Ubisoft Community Manager

2012LocationNorth CarolinaPosts152WorldZeus

Hi there, royalpayne,

I did not tell you "tough luck, you are out of money." I asked you to contact Ultimate Game Card, because the converting of money into their currency is something that they deal with, not us. If that was unclear, I apologize.

BB_meesherbeans
Community Manager

I also have Screen Shot of this should anyone want to see it