- Report: #1120383
Report - Rebuttal - Arbitrate
Complaint Review: Uhaul
Uhaul2322 S. Federal Boulevard Denver, Colorado USA
Uhaul Scheduled appointment but service not available Denver Colorado
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I called this location 10 days in advance to have a hitch installed. I had a reservation number and was to have the hitch put on in preparation for a trailer to be attached.
Called the company on the morning of the service to make sure that I still had an appointment, and was told yes, I did. When I showed up to have the service done, I was told that the hitch was not there, and there was no hitch at any other location in my city.
This was a major inconvenience since I was moving, and needed to coordinate things so I could get moved. I called customer service after the bad appointment experience and the girl was sweet and felt really bad, but could not reschedule my appointment or give me an accurate time when I could get the part.
Fortunately I was able to find another moving company. I will never use Uhaul again. As a result of this inconvenience I had to fire 2 other companies who were involved in the move, because the timeline fell apart thanks to Uhaul.
This report was posted on Ripoff Report on 02/03/2014 06:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Uhaul/Denver-Colorado-80211/Uhaul-Scheduled-appointment-but-service-not-available-Denver-Colorado-1120383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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