• Report: #922469

Complaint Review: Ultimate Business Services/Ultimate Water

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  • Submitted: Sat, August 04, 2012
  • Updated: Wed, August 15, 2012

  • Reported By: anonymous — Miami Florida United States of America
Ultimate Business Services/Ultimate Water
1071 SW 30th Ave. Deerfield Beach, Florida United States of America

Ultimate Business Services/Ultimate Water Customer service/inside sales/appointment setter/Monkey Deerfield Beach, Florida

*UPDATE EX-employee responds: It is what it is

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It would be better for you to be out on the street than to take this job. They take "throwing sales people to the wall and seeing whatever sticks" to a whole new level. I got let go towards the end of my second shift because the 20 year old manager (her initals are VH) that did not know how to communicate with people or train decided I would not work out for no reason. Did I mention day 2 wasn't over yet?

My computer system there did not work, then the phone did not work and it took forever to fix it. They really run on a draw not a salary. The more I wanted to try to learn the manager just kept getting frustrated. There is no training whatsoever, you are just supposed to know exactly what to do when you walk in the door.

They set up a very nice guy to recruit you and get you in the door (I called Tuesday and was filling out hiring paperwork Wednesday), then you are forced to work with the evil 20 year old girl that runs the inside sales department. I have no idea how she got the job title there, she is the worst manager I have ever ran into. Their database is extremely unorganized and you as the salesperson has to come in and fix all the mistakes that the previous people who were fired made, probably from lack of training.

I heard her telling someone else that she was looking for someone who could just "get it" so she was basically saying she did not want to train at all. If there doesn't need to be training then why is she there? There are other complaints about this company on here I just created this one to make a point and get the word out. If you are desperate for a job wait tables or file unemployment until you get something else. If you still want to work there after all these complaints then it's on you.

This report was posted on Ripoff Report on 08/04/2012 11:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ultimate-Business-ServicesUltimate-Water/Deerfield-Beach-Florida-/Ultimate-Business-ServicesUltimate-Water-Customer-serviceinside-salesappointment-sette-922469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

It is what it is

AUTHOR: UCFNYY - (United States of America)

I worked for this company as well, for three weeks.  Having been involved in professional sales for much of my career, I found myself looking for work after being laid off due to the economic downturn.

I was promised HOT leads, a turnkey program that couldn't lose, and $750 per week in training pay, plus car and cell phone allowances. What I got was leads that were often years old (many of them had rejected service previously), a corporate culture and sales system based on deception and deliberately inflated statistics, and a pay structure that reverted to minimum wage if you didn't convince 3 businesses to take on the free* trial in your VERY FIRST week. No product training to speak of, no support (front or back end); here are your brochures, go sell. By the way, we're out of professional, color brochures. Take these black and white photocopies with you true story). Then we get into the obscene numbers you'd have to post to get the car and cell money. In my tenure, not one front line rep qualified. There were only two people left on the sales force who were there when I started.

Now let's talk about pay issues. They pay a week behind, so after busting my ass for two weeks, I looked forward to getting paid for it. A "communication error" lead to my paperwork not being filed with the corporate office in time. I was informed that I would be paid the following Friday. That was unacceptable to me, and I made it very clear that I had the resources at my disposal to initiate legal action. I had to drive up to Broward to get that check. Finally, they attempted to withhold my last paycheck. After I was terminated for not producing (which very few people do), I was still owed a week of pay. After trying to be nice and getting nothing but the runaround in return, I had to make the DM aware that I knew of their reputation and that, once again, I was fully willing and able to take legal action. I firmly believe that that was the only reason I got that check mailed to me.

The only way I think they make money is by the sales managers poaching the warmest leads from people who give them an honest effort and succumb to the inevitable. On most of these forums, you have the occasional response and threat from a current employee. There's a VERY good reason that their posts are outnumbered as badly as they are. This is not a "promising opportunity"; it is a fraud.
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