• Report: #1047311

Complaint Review: Underground Autowerks

  • Submitted: Tue, April 30, 2013
  • Updated: Tue, April 30, 2013

  • Reported By: nofriends — California
Underground Autowerks
106 E 17th St. National City, California USA

Underground Autowerks DO NOT DO BUSINESS WITH UNDERGROUND AUTOWERKS.... RIP OFF National City California

*REBUTTAL Owner of company: Response Underground Autowerks Inc

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

This place is a RIP OFF.  The quality of work is the worst I've ever had the pleasure of experiencing.   The fancy website and the lying mechanics deceive you but do not be fooled.  Underground Autowerks WILL BREAK YOUR CAR and will still make you pay top dollar as if you brought your car to the dealership, which is now where i go to make sure this stuff never happens again.  They charge more per hour than Mercedes Benz of San Diego and DO NOT HAVE MASTER MECHANICS ON SITE.  The owner, Tim Castellanos, pretends that he is this great mechanic and wil be working on your car but he doesn't even work at this location, the mechanics here do not know their way around an engine and barely even speak english so talking to them gets you nowhere.  This place charged me almost $1,000 for a simple job that Mercedes only charged $400 to do.  They did it wrong and it cost me another $1,300 to fix the problem.  Now i am out thousands of dollars because Underground Autowerks IS INCOMPETENT to do their job.  DO NOT TAKE YOUR CAR HERE OR YOU WILL REGRET IT.

 

I towed my car in to the shop because it would not start.  Underground autowerks diagnosed the car and found a bad starter and a couple bad wires.  They said that they could fix the car for Approx. $800.  I thought that was a bit overpriced but i needed the car fixed so i said ok.  When it is done they call me to pick it up, so i do.  The mechanic and owner, Tim, is not there when i pick the car up.  I am assured the car is fixed and the lady at the front desk tells me to pay while they pull the car around.  I pay because i assume this place does good business.  The car is pulled around and i hop in and go.  I get four (4) miles up the road and my car dies and will not start.  My car initially had problems starting but it has NEVER just died while driving.  I call the shop, Underground Autowerks, because i just picked up the car and was hoping they could do what i payed them for and fix my car.  I was told "It sounds like a new problem so we will not tow the car back here, you can tow it and we will diagnose the problem".  At this point, i just spent $800 and was now stranded on the side of the road and Underground Autowerks did not even care.  I felt like they did something to try to get more money out of me so i towed the car to the Mercedes Dealership.  They informed me that the mechanics that fixed my starter and wiring used a Soldering iron to mount the wires to my cars wiring module, causing overheating of the computer and making it impossible to drive the car.  It cost me another $985 to fix.  This place did bad work and made me pay and would not assist in fixing their mistakes which in turn cost me almost two thousand dollars.


This report was posted on Ripoff Report on 04/30/2013 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Underground-Autowerks/National-City-California-91950/Underground-Autowerks-DO-NOT-DO-BUSINESS-WITH-UNDERGROUND-AUTOWERKS-RIP-OFF-Nationa-1047311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Underground Autowerks

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Response Underground Autowerks Inc

AUTHOR: tmerced - ()

 Based on the circumstanses of the situation with the individual who made this complaint. I will list the facts.

1st- The customer called and explained that the vehicle has multiple problems and he requested to get the car running within a budget. I have seen this car previously and it was his second visit within a 2 year time frame. The vehicle has been modified outside of factory specs and requirements.

2nd- The vehicle was towed to repair facility in national city and the owner was present when I tried to start the vehicle. He understood that the vehicle would not crank over. He was aware that it did not start meaning not cranking over.

3rd- I gave him an estimate for a starter motor replacement and a engine harness repair. The harness to the starter was melted and instead of replacement of a engine wiring loom we repaired it to help the customer with his financial request.

4th- The customer accepted the quote for the repair and it was performed and the vehicle ran properly.

5th- The customer took delivery of the vehicle and called 3 hours later claiming to be stuck on the freeway and the vehicle stalled. We informed the customer that we needed to see the car and would tow it. However we would not cover the tow if it was not related to the starter motor repair. In addition we asked him if the vehicle cranked over and would not start and he would not reply. He demanded that he would not pay for any additional work and we replied that we would warranty any repair we did but if you have more problems with the vehicle we would assist him but it would not be no charge. He refused Underground Autowerks Inc. to inspect and varify his complaint.

6th- The customer the followind week did a credit card reversal. Underground Autowerks Inc. made a request to collect the moneys due without a collection process. The customer has done online slander of Underground Autowerks Inc to ruin its good reputation in addition to stating the competentcy of the technicians who work in both facilities. This individual has not provided any proof or documentation to justify that Underground Autowerks Inc. is at fault and has no automotive background or expertise to name call the competency of the employees that work for this company. It just a individual who will never take responsibility for his car due to poor maintenence on his part. The vehicle he has is not cheap to fix and it seems he is searching for ways to repair it without paying.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X