- Report: #174607
Report - Rebuttal - Arbitrate
Complaint Review: Unicel Or Cellular One
Unicel Or Cellular One426 Hwy 6 East Batesville, Mississippi U.S.A.
Unicel Or Cellular One Unicel formerly Cellular One has lies to cover their rip offs Batesville Mississippi
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I have two phones in my name though. One for my mom and one for myself. My mom's phone just all of a sudden stop working. During the time the Batesville center mailed it in for repair my new GSM phone would not pick up well in Tunica, Southaven, MS and Memphis, TN and I had problems reaching cell phones with Cingular Wireless, so filing it on my insurance and getting another GSM phone was not an option me. But they did not have any loaner phones either way. The Sentobia location did not either. I mean before my mother's phone stop working, I used her phone in our house to call my friends and coworkers when my phone gave me crazy messages - MS14. I had two service calls regarding that issue, but the I could not understand what the letters and numbers were at the end of the message. So, during the time period my mother phone was being repaired a representative at the 1(800) number gave me credit for the month it would be in the shop because I refused to pay for something I wasn't using. The representative said I can call call them each month to get a credit for the time I don't get my phone. The Batesville store said they would call me when it came in. There was two ladies working there at the time. So each month I would get a bill I called the 1(800) to get the credit I got the credit 2 or 3 months. So, on 2/3/06 I called the 1(800) to get the number to the Batesville office to see had my phone came in. They said they don't like to give out the number but she would transfer me. I told the first lady that answered that my phone had been in the repair shop for 3 months. She said 3 months!!! in shock are you are kidding me? A guy picked up the phone, and said that my phone was there a long time ago. He said he tried to contact me several times and left messages but then he changed it and said no i did not leave a message because you don't have voice mail. I said what number did you call. He said my cell phone, my work phone, and my home phone. I told him that up until 2 to 3 weeks ago my cell phone was still on; I would have answered, my home phone has a caller ID adn check it when we are out, and my job has people to take messages when I step away form my desk. He said no I am not issuing the credit because I tried to to call you. It is obvious that this guy was lying because he asked me to return the loaner phone and they did not give me a loaner phone. I said Ok i will call customer service. He said okay. I call the 1 (800) she said he was the Manager. I said he wasn't even working at the time I broght my phone in for repair. She said he is over her, so I can overturn a decision he has made. She said had to back up what he says. He put a note on my account on this very same day. But the question I have is shouldn't he have put the note on the account as soon as he could not reach me by phone or at least wrote me a letter. I had already been issued two or three credits already. Bottom line is I was going to use my cell phone and continue my mother cell phone service until her contract is up, but I am too upset to think, work, and etc.
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This report was posted on Ripoff Report on 02/03/2006 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Unicel-Or-Cellular-One/Batesville-Mississippi-38606/Unicel-Or-Cellular-One-Unicel-formerly-Cellular-One-has-lies-to-cover-their-rip-offs-Bates-174607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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