- Report: #1065919
Report - Rebuttal - Arbitrate
Complaint Review: Union Plumbing
Union Plumbing4305 W. Post Road #7 Las Vegas, Nevada USA
Union Plumbing Water Heater Installation Make My Blood Boil! Las Vegas Nevada
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DO NOT GIVE YOUR BUSINESS TO THIS COMPANY! My home protection plan, AHS, has a contract with only this plumber in LV. So, when my water heater broke last month, I had to use them. These are the three problems I had: 1. Upon doing the required modifications to the pipes running into my house, neither was sealed properly. Four hours after the work was completed, I came home to one pipe leaking down my garage drywall, while the other was outwardly spraying on my garage drywall. So they didn't properly seal either pipe. When I called the company around 4:00 PM, they wanted to put off the repairs for another day. I insisted someone come out to fix it that day. They relented and sent someone. In their defense, they did send a handyman to repair my garage wall, but only after I asked for them to restore it to the condition they found it. They only offered to make it right upon my insistence they did so. 2. They completely overcharged me. Even though I had AHS coverage, Union Plumbing charged me an additional $625 to install my water heater ON TOP of the $75 deductible I paid. They wanted to charge $675 but I "negotiated" $50 off the price. The charges were as follows: $175 permit fee (City of Henderson charge is $41 = 326% markup), $120 T & P modification ($32 is the average on the internet = 275% markup), $120 earthquake straps ($30 online = 300% markup), $10 disposal fee, $115 gas sediment trap ($39 is the average on the internet = $194% markup) and $95 vent modification ($40 is the average on the internet = $138% markup).
This company is ridiculous in their fees. If I had been able to use a different plumber and use my home protection plan that I paid for, I would never have considered paying them these fees. 3. I scheduled a water heater inspection through Union Plumbing, since I paid $175 for the service. They said the window for the inspection was 7:30 AM - 4:30 PM, thus requiring me to stay at home all day waiting for the inspector from the City. Well, 4:15 PM rolls around and still nobody has come. I called Union Plumbing to see when the inspector is going to be at my house. This is the response from Anna at Union Plumbing, "Oh, I am sorry, we made a mistake and scheduled it for tomorrow.". I asked Anna if she would enjoy spending her entire day off waiting for someone to show up and then be told there was a mistake. Obviously, she had no answer. After feeling my blood boil hotter than the water in my handsomely paid for water heater, I asked for the owner, Larry Grimes, to call me to discuss the multiple failures in customer service and professionalism I have experienced with his company. I asked for a phone call the next morning from Mr. Grimes. Of course, none came, so I went to his place of business at 4305 W. Post Road #7 and asked to speak with him. I was told he was not in but would be back after 3:00 yesterday. I asked to leave a written message, which I did, requesting a phone call. I never did receive one. Do yourself a favor, don't use this company if you do not have to. In fact, I am not gong to renew my contract with the home protection plan just because of this miserable experience with Union Plumbing.
This report was posted on Ripoff Report on 07/10/2013 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Union-Plumbing/Las-Vegas-Nevada-89118/Union-Plumbing-Water-Heater-Installation-Make-My-Blood-Boil-Las-Vegas-Nevada-1065919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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