- Report: #802791
Report - Rebuttal - Arbitrate
Complaint Review: United Airlines
United AirlinesChicago, Illinois United States of America
United Airlines Be careful when you choose Economy Plus and pay a premium. The money is non-refundable. Chicago, Illinois
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However I was also told that the $129 for the economy plus seat is non-refundable. I was outraged. I called in to change the schedule over a month ahead of the flight time. The premium charge for Economy Plus is non-material to the United Airlines. The value cannot be realized until the passenger uses it. In addition, there is no warning sign during the entire booking process that this premium is non-refundable. I believe there will be much fewer passengers who will choose the option if they knew it's non-refundable. This is a trap. And it's not fair to consumers.
Next time when you book a ticket with United Airlines, you'll be prompted to use their Economy Plus option without failing. Remember, when you click this button, the money is no longer yours.
This report was posted on Ripoff Report on 11/29/2011 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Airlines/Chicago-Illinois-/United-Airlines-Be-careful-when-you-choose-Economy-Plus-and-pay-a-premium-The-money-is-n-802791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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