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Report: #676147

Complaint Review: United Airlines - Chicago Illinois

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  • Updated:
  • Reported By: jimc13 — Glenn Dale Maryland USA
  • Author Not Confirmed What's this?
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  • United Airlines P. O. Box 66100 Chicago, Illinois United States of America

United Airlines UAL Zeroing out of acumulated frequent flyer miles without warning or notice Chicago, Illinois

*Consumer Comment: Didn't you read your statement?

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I just discovered that, much to my horror, my mileage plus account balance is now zero. UA has taken thousands of the miles Ive built up over the years as a member of Mileage Plus - without any notice - even in any of the mailings the airline sends me. At times, I was even a Premier member. I do not recall getting any written or email notice that these miles were going to disappear. Last year, I had planned on taking United or their partner airlines to South Africa, Montreal and Salt Lake City, but unfortunately, the trips were cancelled by the sponsors before I could make any reservations.

It appears to me that United no longer considered me a valued customer and wished to sever our relationship. As such, I returned my mileage plus card as I will no longer need to use it. Since my balance is now zero, I will start over with someone else. In future travel when I have a choice of carriers, I will be taking some other carrier's flights. A second email to UA produced no satisfaction other than a canned response asking me to buy miles (I guess so they can take them again without notice).">

This report was posted on Ripoff Report on 12/28/2010 06:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-airlines/chicago-illinois-60666/united-airlines-ual-zeroing-out-of-acumulated-frequent-flyer-miles-without-warning-or-noti-676147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Didn't you read your statement?

AUTHOR: Michael - (U.S.A.)

POSTED: Monday, January 17, 2011

Every Mileage Plus statement I get which is e-mailed monthly, shows when my miles will expire. It also says it every time I log into united.com. Their terms clearly stay that after 1 year of inactivity your miles will expire, since you mentioned that you were going to fly with them last year and didn't, it sounds like its been over a year, and thus your miles expired. It's a loyalty program, they give you miles for being loyal, but they have every right to expire your miles if you are not being loyal. Maybe something else happened, but it sounds like they just expired because you weren't giving them any business, I am not sure why you would be angry with them for honoring their agreement.

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