ED Magedson – Founder
United AirlinesPhoenix, Arizona United States of America
Prior to my departure on a mission trip to Guatemala, I went to the web site and called baggage support to make sure I had the correct information. I was to pay $100 each for the 3rd. and 4th bag of donations. I did so in Phoenix for flight #UA6528.
I arrived in LAX to get the boarding pass for flight #UA5386 and was told I had to pay another $325 for the 2 bags. I showed my paid receipt, but agent Elisio A. insisted that I had to pay the additional $325. I explained the web site and baggage personnel said only one payment of $200. Elisio said rules had changed a couple of weeks ago, and I had to pay. As this was a "hold up" to rival those of the old west, I asked to speak to his supervisor.
Ms. Karina G. strutted over to say I had to pay another $325. I said there had been no notification of the new rule and I should be grandfathered in. She said I had to pay. I asked to speak to her supervisor.
Juan C. finally, after more upsetting discussion said they would make an exception this one time. My bags were allowed on a space available basis.I would have to hang around Guatemala City until they arrived, rather than head off to the village where I was to be working.
I made a courtesy call to United customer service to alert them of this scam. I felt they might not have known of the scam and they should / would want to know about it.
WRONG: I could not get anyone to be interested enough to listen. I asked to be transferred from their Indian call center to someone in the US. They said NO. If I wasn't going to discuss lost baggage, they did not want to talk to me, no matter how I phrased the problem.
So, I am taking this to future customers to have them beware that United is participating in a baggage fee scam. In my case a total of $525 for 100# extra luggage, which the charity can not afford. Don't get caught in this scam.
This report was posted on Ripoff Report on 02/04/2011 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Airlines/Phoenix-Arizona-/United-Airlines-Triple-Baggage-Charges-Phoenix-Arizona-690941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.