- Report: #1080350
Report - Rebuttal - Arbitrate
Complaint Review: United Auto Group
United Auto Group3300 Garden Brook Dr Dallas, Texas USA
United Auto Group Be careful if you make a purchase Dallas Texas
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Be very careful if you choose to do business with United Auto Group (UAG).
The company advertises a "Satisfaction and peace of mind 90 day / 4,500 mile Powertrain warranty at no additional cost". After a $7,000 repair quote on my 58 day old 2007 E350, I received numerous excuses as to why the warranty did not apply to my car.
I called UAG's salesman, Sean, on day 53 when the engine light first came on, asking how I could use the warranty. Sean was quick to tell me the defective part was unique to Mercedes, and therefore not covered by the advertised warranty. When I told him balance shafts were not unique to Mercedes, he said he would check with his mechanic and get back to me.
The next day Sean sent a text and said the code could be serious or minor and if I wanted I could take the car to his mechanic. I chose to take my car to the Mercedes dealer, who verified the balance shaft needed to be replaced and it would be $7,000. The problem was known to my model and year, but no recall had been issued. The memory board showed the P0017 code was stored, and had been previously tripped.
I immediately called Sean, sent him a text, and an email asking about the warranty. Three hours later he sent a text stating he would have his manager call me.
By 2:30 the next I had not heard from the manager, so I drove to the dealership.
After listening to my issue the manager, Brian, quickly stated the warranty did not cover my repair and because I had received a discount the advertised, no cost warranty, did not apply to my vehicle.
I remain confused as to why a no cost warranty would be taken away if the car is discounted off sticker price.
UAG did offer to have one of their mechanics repair the problem at reduced rates. I appreciated the offer, but as I explained, the job requires the engine be pulled, and completely dismantled. There was no comfort for me in having anyone other than Mercedes do the job.
I let Brian and Sean know I had found a buyer for the car at $14,000. And if they were not going to honor the warranty I asked if they would give me a $2,000 refund to help offset the $17,500 price I paid.
Brian stated they were an incorporated business and he would not be able to give me any cash back. Instead he offered to buy the car back at $15,000 if I purchased another car from them.
I decided at that point the conversation was pointless, these guys had my money ... and that was that. I sold the car to another dealer and am moving on.
Not only did I not get the warranty that was advertised. When I could not find the advertised I-Pod Interface cable, I was told it did not come with one and the marketing department had made a mistake on the ad.
I wish I had not purchased my car before the first warranty issue about UAG was reported on this site, it may have saved me some money.
This report was posted on Ripoff Report on 08/29/2013 08:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Auto-Group/Dallas-Texas-75234/United-Auto-Group-Be-careful-if-you-make-a-purchase-Dallas-Texas-1080350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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