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Report: #218031

Complaint Review: United Bilt - Baton Rouge Louisana

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  • Reported By: Garyville Louisiana
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  • United Bilt 12240 S. Harrell's Ferry Rd Baton Rouge, Louisana U.S.A.

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I signed a contract with United Bilt to build my home in April 2006. They came out to my property three time and discuss with me the location I wanted the house and my utilities. They agreed to build the home 7 feet from my property line and placed flags 7 feet from my property line to indicate the North end of my home. They came out and delivered the lumber for my home 4 weeks prior to the slab being poured. When the started forming the house slab the contractors they hired were told it was in the wrong spot. Being a weekend, no one from United Bilt was available to speak with. On Monday, I went to work and was unable to make a call to United Bilt. When I got home that evening, the slab was poured.

The next day, I was able to speak with someone at United Bilt and they told me they could not do anything about the slab being poured in the wrong location. It was still on my property. Basically they told me take it or leave it.

Two weeks later they started framing the house. 4 weeks pass and the home was not completed framing. United Bilt hired a new superintendent to oversee my house. After he got involved, things started moving along. The framing, the siding, and roof was completed all within a two week period. The plumbing, electrical and AC within a three week period. Another week later the insulation was completed.

Then another delay after delay waiting on the sheet rock. Finally the sheet rock was hung and floated. They left a huge mess that United Bilt would not clean up.

Three more weeks pass and still not trim, finish electrical, plumbing or AC work. They were called several times during this period and every time I was told someone was coming out. I went to their office and notified them, that I was going to be homeless in one month since I was renting a home that was sold and I had to move out. I was unable to locate any month by month rental in this area since Hurricane Katrina has everything rented up. Not to mention rent has tripled since the hurricane.

Well here it is one month later and several meetings with both representatives of the Baton Rouge office and the regional construction superintendent from the Shreveport office and still no house completed. Progress has been made. The electrical is completed even though I had to put out $1000 dollars of my own money to buy decent looking fixtures since they purchase crap. The plumbing is complete but needs some attention. The plumber dropped the hot water heater and screwed up the water supply to one of my toilets. The kitchen cabinets are in. The trim carpentar came by and did a crap job. Trim is not nailed good in some places and gaps left in some places. Never completed putting up all the trim or door knobs.

I tried to get them to pay for an upgrade on my applainces for putting my home in the wrong spot but was told take the home where it is or file legal action.

The supertindent over my home is suppose to come by tommorrow to finish the house and ask us to sign papers. They still have not ordered my appalinces so my wife ask them to cut us a check and we will by our own so we can get what we want instead of trash.

Brent
Garyville, Louisiana
U.S.A.

This report was posted on Ripoff Report on 10/27/2006 07:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-bilt/baton-rouge-louisana-70816/united-bilt-ripoff-fails-to-follow-blueprints-and-complete-on-time-baton-rougelouisiana-218031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Consumer Comment

United-Bilt homes acted quickly and installed the sheetrock after we pointed out the numerous bowed studs that they used to frame the house.

AUTHOR: BBBandBadBuilder - (USA)

POSTED: Wednesday, June 22, 2011

However, we have had multiple promises during construction that they were going to be sending different people on different days to work on the house.  However, more often than not they were no call no show.  

Our TREC licensed inspector also noticed a number of carpentry problems as well as numerous deficiencies in the quality of the paint job their subcontractor did in the house.

The manager from United-Bilt homes sent us the "completion statement" in PDF format via email on 12/15/2010.  This "completion statement is still in question."  Numerous attempts have been made to get an answer from the business regarding this potentially fraudulent document.  The business mentioned this document in their response to the BBB on 4/5/2011.  But have still not answered our repeatedly asked questions regarding this document.  In particular we would like the opportunity to examine the original document since we didn't sign it.

I've noticed what United-Bilt puts in writing often contradicts their verbal agreements per the you tube video below:

http://www.youtube.com/watch?v=CA-PJ8Vc-tQ

Be sure and click the Show more dropdown to compare their response to the Better Business Bureau  with what their Regional construction manager said in the video.

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#1 UPDATE Employee

All claims were addressed

AUTHOR: Warranty Service - (U.S.A.)

POSTED: Thursday, September 11, 2008

We have a signed completion from this customer which states: "Completion Statement - I have inspected the home and the building site. United-Bilt has completed all work and fulfilled all duties outlined in the home building agreement in a complete , satisfactory and acceptable manner on Oct. 26, 2006. I have received a fully completed copy of this completion statement." It is then signed by the customers and dated 10/29/06, which is two days after the date of this complaint.

On April 25, 2006, in our pre-construction meeting with this customer, before even contracting to build this home, the customer stated that the home should be placed 7 feet from the north boundary. The customer then contracted to do the site work himself, and he had the site prepared, and had flags placed to mark the location for the foundation. We placed forms on the site in the location of those flags on the site he had prepared. We did not pour the concrete the next day - we left the forms there for 2 weeks while the customer, who lived near there, was by the site every day and said nothing to us to indicate he wanted the forms moved or the home placed somewhere other than where he (or someone working for him) had flagged it. He gave us no indication he did not like the location, and when the concrete contractor came available, we poured the foundation. The customer came by, saw the poured concrete, and still said nothing to indicate he had wanted it placed elsewhere.

Over the next two months, we framed the home, and the customer visited the construction site virutally every day. When framing was nearly done, THEN the customer told us he wanted the home moved to within 7 feet of the north property line, reminding us of the pre-construction meeting. We reminded him that AFTER that meeting, he had flagged the foundation and prepared the site differently, and we had built where he had prepared it. We told him it was too late, we could not move the home now as the foundation and the home were already built, but that if he had told us this while it was formed up, we could have, at our expense, moved the forms, even though we'd placed them where he had flagged it.

The customer threatened to sue us and demanded that we give him $3,500 or buy all his appliances for his home. We said we would not, that we would address legitimate concerns. Soon after that, the customers signed the completion statement quoted above.

As to the concerns about construction delays, the customer accurately mentions in the complaint that Hurricane Katrina had occurred just a few months prior to beginning construction on this home. As is well known, contractors were in high demand during the year after Katrina, to re-build homes and buildlings in the affected gulf coast area. That resulted in some slow-down, but our records show that from start to finish we built the home in 136 days, which is about average.

It is always regrettable when a customer is not satisfied. We note that since completing this home nearly 2 years ago, we have had one warranty claim from this customer, which was submitted on 1/11/08 and which was fully addressed and completed, and was unrelated to any of the complaints listed in this report in 2006.

We recently discovered this complaint on Rip-Off report and thought we should respond to set the record straight.

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