United Equitable Group Already been through enough- scared i'm getting ripped off Skokie Illinois

November 17th our family's home was hit by a tornado. My girlfriend and I had just bought our first car in April of this year. The same day we bought it we also bought full coverage insurance through Accurate Auto (which is under United Equitables) At the time of the tornado our car was sitting in our drive way. Luckily, there is only cosmetic damage on the drivers side.. a window was blown out, driverside mirror is missing, and a few dents. Shouldn't be a huge problem right? We brought our car to a shop in Willmington on the 21st. It took 4 or 5 days for the adjuster to come look at it. Soon after, we recieved an e-mail informing us that we are in violation of terms and conditions for not informing them of everyone who lived in our house at the time. We have no knowledge of EVER being asked for this information when we took out our policy. We had to fax them my mother's name, birthday, and License # to them... Fast forward- It's been 3 weeks today since we brought our car into the shop. NO ONE can get a hold of our agent, Marc McEwing. Us, our lean holder, the car shop and the customer service personel at Accurate Auto have tried calling numerous times. Every time we call his answering machine picks up and says "I'll be out of the office until Thursday". We call on Thursdays, still the same message on his answering machine. 

I have left this man at least 6 messages and an e-mail asking him to PLEASE call me. I am always polite and professional to him and the girl who transfers me to his office.