• Report: #302341

Complaint Review: United Online Collections Division; NetZero

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  • Submitted: Tue, January 22, 2008
  • Updated: Tue, January 22, 2008

  • Reported By:Fort Lauderdale Florida
United Online Collections Division; NetZero
P.O. Box 5006-BD, Woodland Hills, CA 91365-9637 Nashville, Tennessee U.S.A.

United Online Collections Division; NetZero; United Online Did not cancel account when requested; offered refund when called; send to collections; Nashville Tennessee

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In Feb or Mar of '07, I signed up for NetZero at a home where I needed 30 - 60 days of service before moving. The house sold, we moved in April '07. I realized a few months later that I forgot to cancel the service and they were still charging me. I called and told them we had already moved and that the service had not been used for the past several months. I did not request a refund. I only requested that it be cancelled. They offered a one month refund and apologized. I was already situated in our new residence in Florida.

Many months later, at my Ft. Lauderdale address I received a collection letter from United Online Collections Division for the amount they were supposed to "refund" to me. NOT ONLY did I overpay and not argue with them. They owed me a refund (as they offered) which I never received. This company sends a brief one page threatening request asking for your credit card number and the date of expiration and a signature. They provide no opportunity to pay online. The toll free number only gives a recorded message about where to send your confidential information.

When I began research this company, I found that they had also been mentioned in the Ripoff Report. For the small sum of $14.90, I'm sure they expect most customers to pay and move along...but in this instance, I'm not willing to do that. If this "collection" causes a mark on my immaculate credit history, I will immediately contact a class action attorney.

Netzeroangrycustomer
Fort Lauderdale, Florida
U.S.A.

This report was posted on Ripoff Report on 01/22/2008 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Online-Collections-Division-NetZero/Nashville-Tennessee-37075/United-Online-Collections-Division-NetZero-United-Online-Did-not-cancel-account-when-req-302341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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