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Report: #1226245

Complaint Review: United Royal Van Lines - Hallendale Beach Florida

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  • Reported By: Kathleen — Cottonwood Arizona USA
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  • United Royal Van Lines 1835 E Hallandale Beach Blvd Ste 238 Hallendale Beach, Florida USA

United Royal Van Lines Will not deliver my belongings for 21-30 business days until I pay upfront in full, and won't give me a solid delivery date. Hallendale Beach Florida

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United Royal gave me a binding estimate of $2,526 - on the day of the move it increased to $3,464.  I paid 70% as per the contract, balance due at the time of delivery by cash or money order.  First available delivery date on contract was May 1st.

On April 4th I emailed Arthur with correct delivery address and revised delivery date of April 27th.  I received confirmation that it was a go.

On April 17th the driver called to deliver - I was still out of state and new home was not mine until April 27.  On April 20th Customer Service called to say that because I couldn't accept delivery I was incurring storage charges.  My contract included 30 days of free storage.  I contacted moving coordinator Arthur at United Royal who said he would take care of it.  I never heard back from him.  

On April 27th my belongings did not arrive.  I was told that because I could not accept delivery on April 17th, they reserved the right, as per the contract, to schedule a delivery 21-30 business days from the first available delivery date on the contract - May 1st.  On April 28th I was told if I paid the balance in full, they would tell me where my belongings were being stored so I could go get them.  On April 30th I was told if I paid the balance in full to them, they would hire a third party mover to deliver my belongings sometime next week.  

As of today, May 1st, I still don't have my belongings, I don't know where my belongings are, and I don't have a delivery date.  

 

This report was posted on Ripoff Report on 05/01/2015 12:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-royal-van-lines/hallendale-beach-florida-33009/united-royal-van-lines-will-not-deliver-my-belongings-for-21-30-business-days-until-i-pay-1226245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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