- Report: #601322
Report - Rebuttal - Arbitrate
Complaint Review: united surplus buyers
united surplus buyers1108 pennsylvania street Houston, Texas United States of America
United Surplus Buyers REVIEW: United Surplus Buyers commitment to customer satisfaction, United Surplus Buyers recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. Even though Ripoff Report found that the reports was false. Nationwide, Houston Texas
*UPDATE: Recognized by Rip-off Report Corporate Advocacy Program as a safe business service. Feel safe, confident & secure when doing business with United Surplus Buyers. A Ripoff Report Verified Safe Business
Editors UPDATE: Positive rating and recognition has been given to United Surplus Buyers for its commitment to excellence in customer service.
Rip-off Reports discussions with United Surplus Buyers have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding high quality inexpensive surplus to sell at low prices to satisfy clients and avoid any complaints or concerns. United Surplus Buyers listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
United Surplus Buyerss president, Mr. Steve John, has informed us that his personal philosophy is that his clients are the most valuable asset to his business. As a successful businessman, Mr. John feels it is critical to listen to his clients and respond properly to all complaints. By always putting his customers first, Mr. John hopes to maintain United Surplus Buyers as a successful business both now and for many years to come.
Another top executive of the company told us that Mr. John's personal business philosophy is based on the premise that "strives to buy and sell the best quality used and new surplus equipment, machinery and material at great prices for our client consideration. United Surplus Buyer's mission statement says it all: "Our goal is to provide our clients with the best quality, value and professional excellence in the surplus industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: United Surplus Buyers (and Mr. John) truly understands all aspects of the equipment and handles all questions in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
United Surplus Buyers buying agents have expressed that they feel very confident doing their job. The purchasing manager at United Surplus Buyers stated "I have seen Mr. John take personal interest in finding the best surplus available for his customers. With his 15 plus years of experience in purchasing and selling surplus equipment, machinery and material for companies like GE, I know that he has the best negoitiating skills. It always gives me great pleasure to go back to the customer a year after the purchase and find that the equipment has exceeded their quality and service potential.
United Surplus Buyers takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "United Surplus Buyers provides a very positive working environment. Opportunities for suggestions and improvements are encouraged. Steve is truly concerned about our contribution to the company by providing growth opportunities for us. He also takes the time to listen and communicate with employees and customers everyday." Rip-off Report was pleased to learn that United Surplus Buyers past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
At United Surplus Buyers we offer a 100% money back guarantee and 30 day warranty on all parts and equipment and pride ourselves in customer satisfaction. We are so confident in our equipment and parts that we extend our policies to replace or exchange any defective surplus that our customers might have bought. We only buy and sell the best quality equipment and parts so that our customers are winners when they buy from us. Not only do they save money when buying from United Surplus Buyers but they also get great quality surplus equipment or parts for their next project.
.. United Surplus Buyers is an independently owned, buyer and seller of great quality used and new surplus equipment and parts in the Houston area since 1995. We buy and sell the best quality equipment and parts including Generic, Hyster, Nissan, Kohler, Cutler Hammer and Square D just to name a few of the best brands.
United Surplus Buyers recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation United Surplus Buyers has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. John and many of his past and current associates, Rip-off Report is convinced that United Surplus Buyers is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT UNITED SURPLUS BUYERS:
The Report below was found to be false, ..
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program the member business agrees to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. The alleged customer never contacted Ripoff Report back.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
united surplus buyers Steve John Valve Scam Houston, Texas
To Whom it may Concern,
I am here to warn you that Steve John and Jonathan John are known criminals that have been arrested for theft.
I have done several dealings with Steve and Jonathan in the past. On the last occasion, I sold them two pallets of surplus valves. Steve didn't have a truck and needed to reschedule the pick up. Steve persisted in wanting to schedule the pickup for that evening.
I asked an employee to stay late after steve offered to pay for the overtime.
Steve and Jonathan arrived shortly after 5PM to make the pick up of the two pallets. While loading the pallets, Steve stole numerous high dollar valves that we later discovered missing when they were to be sold.
I contacted several local valve dealers to locate my vales and asked them to call me if they turn up.
Several months later I received a phone call from a valve buyer in Washington State that had recovered most of the missing valves. We confirmed through serial numbers that these were my valves and they were sold to them by Steve John. He has since been convicted of this crime.
Be advised to Keep and eye for Steve John and Jonathan John. I researched them and found that United Surplus is not a true business.
Here is there contact info...
Jonathan John 713-823-6276
Steve John 713-823-7935
This report was posted on Ripoff Report on 05/08/2010 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/united-surplus-buyers/Houston-Texas-77035/United-Surplus-Buyers-REVIEW-United-Surplus-Buyers-commitment-to-customer-satisfaction-U-601322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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