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Report: #1303302

Complaint Review: Uniters NA - Nationwide

  • Submitted:
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  • Reported By: Blaines — Elkhart Indiana USA
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  • Uniters NA Nationwide USA

Uniters NA Ronnie in West Palm Beach Furniture Warranty Scam Nationwide

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Total Scam!!! Do not under any circumstances purchase a warranty from this company. Had two bonded leather couches under warranty that were rarely sat on. I went through the long claim process and waited weeks for a technician to come out and take photos. Tech says obviously this will be covered. Never received contact from the company after over a month. We call the company to check on claim. Company says it is denied as the "leather is bubbling and peeling, not tearing". I advise Ronnie from Uniters that they tears are in and around peeling (not sure how you determine the difference between a peel and a tear.

Additionally, the attached back cushion on one sofa was torn underneath at the back. The rep asked if the was "at the seam" I stated it was and then immediately said "I guess I don't know, I can't see under there". From there, they denied this claim since a seam tear is not covered. I reminded both ladies that I had immediately reversed my statement before. They both said that indicated it was a seam tear and that they record the calls. I replied "wonderful, lets hear the call". Both refused to play the call as they knew they were not being truthful. Deceitful company, apparently deceitful employees.

This report was posted on Ripoff Report on 05/03/2016 07:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/uniters-na/nationwide/uniters-na-ronnie-in-west-palm-beach-furniture-warranty-scam-nationwide-1303302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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