• Report: #1077090

Complaint Review: UNIVERASAL TRAVEL NETWORK

  • Submitted: Mon, August 19, 2013
  • Updated: Fri, April 18, 2014

  • Reported By: etheria christopher — forest park Georgia
UNIVERASAL TRAVEL NETWORK
435 NICHOLS RD #300 KANSAS CITY, Missouri USA

UNIVERASAL TRAVEL NETWORK ATR WHOLESALER , UTN WHOLESALER, ABC TRAVELERS, MANY MORE FRAUDENT INFORMATION THAT IS NOT TOLD UNTIL YOU RECEIVE YOUR PACKAGE EXPLAINING THAT IS A VACATION PROGRAM AND NOT A ACTUAL TRIP. KANSAS CITY Missouri

*Consumer Comment: I was scammed by Universal Travel Network - Adventure to Remember

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 RE: Refund request and complaint due to misleading information and purchase (fraud)

I paid with an understanding we was booking a trip for $300.00 for 2 traveler based upon the information given, it does not mention a vacation program which this company is promoting. Jennifer the customer service rep   explained after the payments was confirmed, everyone would receive a confirmation email about the trip. There was no recorded conversation to confirm with me over the phone, that I accepted a vacation travel program. I only discussed a trip going to Las Vegas with Family and friends, it was never told to me I  had 72 hours to cancel .If there was a recorded conversation, I wasn’t aware. And that is against the law. I never received any of your terms and conditions until I received the package, after I paid my monies under false pretense.

 I received a confirmation and some documents via email, informing me that I have chosen by universal travel network program for the them (The travel Center)   to handle the vacation program. I began reading the information and found that this was not a trip but a vacation travel program, with a bonus trip which I was not interested in. I called the travel center at 1888-212-7723 to discuss exactly what kind of vacation program they offered. The customer service rep informed me that they are middle man that activate the trip and place the people with the booking companies, and they are not responsible for anything that was told to me about the package and what they sold me, basically she referred me back to Universal Network. I called Universal Network Travel and Jennifer was not available, she would never speak to me, so I ask to speak to a supervisor. No one was available to talk me and they would always hang up the phone and continue to play dumb and rude or transfer me to customer service. I was told from the customer service rep if I wanted to speak to a supervisor to contact them via email.  All the customer service rep was able to do is explain how their program worked and that it was a 15 month travel program where you have access to go to a web site to get discounted trips, and for joining you get a bonus trip of your choice. None of that information was given on the brochure or discussed with me prior to paying my money. Also I was told I couldn’t get a refund because I had up to 72 hours to cancel and that everything had to be in by 90 Days to the booking company to get a trip confirmation, to secure the dates I needed,   I immediately sent them $138.00 to cover payments for 2 individuals of $69.00 each in form in the amount of $69.00, totaling 552.00, This was sent to the travel center.  The confirmed payments were received in 3 days certified mail.

 I later received a call and was told it would take another 10-14 days to receive a voucher and be assigned to a booking agent (Grand Incentives). At this point it was becoming very distressing and disappointing. I received information from the booking company, after reading the terms and conditions. I became more frustrated and began to wonder if there were more hidden fees because the  booking company is now asking for more money in the amount of $99.00 for processing fees another bit of information that was withheld at the time of booking this trip only to find out after I paid.  I was not made aware that I had to wait 30 more days before I could book the trip, after a form had to be sent to the booking company on a form indicating where I wanted to go, along with 2 other destinations and dates.  I was not unaware that they would be choosing my destination and dates. If I had known what this process consisted of I would have gone through a local travel agency. I feel as though I have been misled taken advantage of. After research and information obtained concerning this company, BBB sent me documents that this travel company is under investigation. I have been ripped off and scammed, and I demanded refund for my money.

 Please be aware because I intend to pursue every legal avenue available to be refunded.

 


This report was posted on Ripoff Report on 08/19/2013 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/UNIVERASAL-TRAVEL-NETWORK/KANSAS-CITY-Missouri-64112/UNIVERASAL-TRAVEL-NETWORK-ATR-WHOLESALER-UTN-WHOLESALER-ABC-TRAVELERS-MANY-MORE-FRAUD-1077090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I was scammed by Universal Travel Network - Adventure to Remember

AUTHOR: Denise2000 - ()

I recieved a fax as well, same story 299.98 for each person plus 69.00 activation and room fees. This was a for a 7 day 6 night trip to hawaii ( I asked why they were so cheap) I was told by "Frank  Collier" that its beccause they are corporate rooms ,that if they are not used, they have to get rid of them. I spoke to my "rep" three times before even moving forward, because it did sound too good to be true. But Frank Collier at ext 903. assured me that everything would go to plan. They drafted my funds on the 28th of March, I later recieved a packet that gave no mention at al of the trip i had purchased. It only stated that I have a small time frame to return my packet with 69.00 per person or i would loose the whole deal. I called back to UTN Telling them that I recieved the packet and that i wanted my money back because it was requesting more money without any proor of the trip. UTN then tells me I can get my money back because its been after 72 hours. But how does that make sense, when it takes 14 days to get the "packet" and only until you try to call to get more info you see that it is a vacation program " a scam". I called the "Travel Center" and they were extremely used and incosiderate and could not answer any of my questions. They told me to call "who sold me the package" I refuse to send the additional money etc, because apparently this coming is getting over on innocent consumers. They are using deceitful business practices to selL their vacation program. If anyone is looking into filing a class action lawsuit please contact me [email protected]

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