- Report: #1113609
Report - Rebuttal - Arbitrate
Complaint Review: Universal Administrators
Universal Administrators320 Whittington Pkwy Louisville, Kentucky USA
Universal Administrators Sentinel Home Warranty Rip-Off, won't pay, avoiding calls Louisville Kentucky
*REBUTTAL Owner of company: What to do next?
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Dishwasher & Water Heater went out (2 weeks apart) and in both instances we were told by Universal Administrators that they would pay us $150 for each "appliance" since we did not have our policy over 6 months, but we would have to purchase them and send in the receipts to get paid. Receipts were faxed in and when I called to inquire about the money, I was told they were both approved and it would take 6-8 weeks for me to get my money. The Dishwasher was approved on 10/8/13 and the Water Heater was approved on 10/29/13. I have called many, many times and left messages for Mr. Jack Wainwright (office & cell phone) and have NEVER been called back. The last few times I have called, I can't even talk to a live person, I am put on hold for several minutes and them I'm pushed to voicemail.
I don't know what my next step should be.
This report was posted on Ripoff Report on 01/07/2014 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Universal-Administrators/Louisville-Kentucky-40222/Universal-Administrators-Sentinel-Home-Warranty-Rip-Off-wont-pay-avoiding-calls-Louisv-1113609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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