• Report: #1129551

Complaint Review: Universal Hyundai

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  • Submitted: Mon, March 10, 2014
  • Updated: Mon, March 10, 2014

  • Reported By: Chris — Maitland Florida
Universal Hyundai
12801 S Orange Blossom Trail Orlando, Florida USA

Universal Hyundai Sold a wrecked car and they lied about it Orlando Florida

*Author of original report: Update -

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My wife and I bought a 2012 Certified Pre-Owned Hyundai Sonata from Universal Hyundai. We were told by the salesman and the manager that the car had never been in an accident. They lied and said that it wouldnt even qualify for the certified pre-owned program if it had been in an accident. Two months after we bought the car we took it to a different Hyundai dealer for service and they informed us that the car had been in a front end collision and that it was so obvious that it would have been imposible for Universal Hyundai to have done the certification inspection and not know that it was wrecked. I checked the vehicle history report and it showed and accident reported only 3 months before we bought the car. I called Universal Hyundai and told them what I knew and they had us come in. I thought they were going to correct the situation and make it right. instead, they tried to sell us an older car for more money and offered us $4000 less than what we paid for the car as a trade in. This is only two months after buying the car. They said they are not under any legal obligation to do anything.

I would not buy from here. There are other Hyundai dealers such as Oxxxxxx, Hxxxxx and Hx. They knew the car had been wrecked and represented that it had not, then they tried to make more money by selling us a different car that was 1 year older and $2000 more and only wanted to give us $4000 less than what we paid for the wrecked car that we purchased only 2 months prior. We got ripped off!!!


This report was posted on Ripoff Report on 03/10/2014 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Universal-Hyundai/Orlando-Florida-32837/Universal-Hyundai-Sold-a-wrecked-car-and-they-lied-about-it-Orlando-Florida-1129551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Update -

AUTHOR: Chris - ()

The GM called me and explaned that during the time of this situation the previous GM had left the company and he had been promoted. He asked us to come in because he wanted the opportunity to make the situation right. We couldn't be happier. They bought the car back from us for exactly what we paid and we purchased a brand new sonata and he gave us a great deal. They exceeded our expectations and I would buy from them again.

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