- Report: #718184
Report - Rebuttal - Arbitrate
Complaint Review: Universal Studios Orlando
Universal Studios Orlando1000 Universal Studios Plaza orlando, Florida United States of America
Universal Studios Orlando Islands of Adventure False Advertising and Deceptive Marketing, Unwillingness to refund. orlando, Florida
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I called the ticket office and asked for a refund and they said this was not possible, that I had to either convert them and pay for tickets but they could not refund. Sure enough the email they sent with the pdf "express plus passes" said "All ticket sales are final". This was also not clearly listed on the website. After asking to speak with a supervisor and being told that the supervisor would tell me exactly the same thing... the phone attendant came back and said he would be authorized to refund due to the confusion.
At this point I was angry and felt like I had been scammed and that the supervisor was avoiding speaking to me. I demanded to speak to the supervisor and I asked how to complain about the website not clearly stating at every level that the "2 park 1 day express pass plus" was not a ticket. He was very curt and impolite, I opted for the refund but again this causes nearly $500 to be held out of my checking acct for 5-7 business days.
They need to make their website more clear and they need to be more courteous to customers. This is how you lose repeat customers.
This report was posted on Ripoff Report on 04/15/2011 06:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Universal-Studios-Orlando/orlando-Florida-/Universal-Studios-Orlando-Islands-of-Adventure-False-Advertising-and-Deceptive-Marketing-718184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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