• Report: #798433

Complaint Review: University of Phoenix

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  • Submitted: Tue, November 15, 2011
  • Updated: Thu, November 17, 2011

  • Reported By: Sunflwrgirl — Ocala Florida United States of America
University of Phoenix
4635 E. Elwood St. Internet, Arizona United States of America

University of Phoenix Axia College Financial Aid Office Internet, Arizona

*UPDATE Employee: Office of Dispute Management

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Next month, December 2011, I will be a Senior at this so called University. Today, I get a telephone call from my Financial Aid Advisor who informs me that I am $7,000 short as of next year and I have to come up with this money to continue my education? I have the Pell Grant, Sub/Unsub. Loans in which I pay those back six months after I graduate. This entire time I have kept in touch with the several different financial aid advisors I have had and they informed me my college tuition was fine and all of my courses will be covered until I complete my Bachelors program. This person in financial aid waits until two months before my senior year to tell me I have used all of it up and they cannot do anything? I had attended two colleges previously and the little courses I had taken, I do not believe I used anything except the Pell Grant, and if I did, that was back in 2007-2008, so why wouldn't the government come after me to pay these back? Something is really strange and I have been complaining about this financial advisor for a while now but they office of dispute managment never returns my emails. I have a hard time accepting the fact that they had no idea I wouldn't have enough funds and then they make me aware of this now? They are horrible and if a class action suit is filed against them; believe me, you can count me in!

This report was posted on Ripoff Report on 11/15/2011 07:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/University-of-Phoenix/Internet-Arizona-/University-of-Phoenix-Axia-College-Financial-Aid-Office-Internet-Arizona-798433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Office of Dispute Management

AUTHOR: Uofphoenix - (U.S.A.)

Hello,

I'm sorry to hear that you're upset with the service you've received. If you would like to file a formal grievance with the University, I encourage you to contact the Office of Dispute Management at UofPhoenix@phoenix.edu or 602-557-5566.

Best,

Libby Bailey, Sr. Student Relations Administrator for the University of Phoenix
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