• Report: #787276

Complaint Review: University Of Phoenix

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  • Submitted: Mon, October 10, 2011
  • Updated: Tue, October 11, 2011

  • Reported By: sadstudent — Tempe Arizona United States of America
University Of Phoenix
4635 E. Elwood Street Phoenix, Arizona United States of America

University Of Phoenix fraud Phoenix, Arizona

*Consumer Comment: Timing

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The University Of Phoenix seeks only profit, they took my life savings, and left me with nothing.

Over a year ago, while stating my concern over the high tuition, the enrollment counselors at the University Of Phoenix assured me I would be graduating in May of 2011. I wish I would have paid more attention to the smiles on their faces. There was no smile on my face, but believing I would have my bachelor's degree in May of 2011 was just enough to get
me to sign up for the program at the University Of Phoenix. Now it feels like a con artist tricked me out of my time and thousands of dollars.

With only five classes left to take, the University Of Phoenix suddenly returned part of my student loan back to the lender. The financial counselor told me the next class must be paid out-of-pocket before they will let me continue.

Wondering what happened to the AZ Grant I applied for months ago, I checked their website. It said I was awarded their grant. Bonnie Gonzales, a financial counselor at the University Of Phoenix told me she could not find any information. I telephoned the office for AZ Grant that day. The representative from AZ Grant told me I was awarded their grant months ago and they have been waiting for the University Of Phoenix to approve it. Then, Brad Beyer, a financial manager at the
University Of Phoenix told me told me I might quality for the AZ Grant, but they are still reviewing all the students who signed up for it on their website and my case was undetermined. Once again I telephoned the office for AZ Grant. They assured me I was already awarded this grant. The financial counselors at the University Of Phoenix lied to me about
the AZ Grant.

I was also awarded a Pell Grant two months ago. I am currently not attending class because the financial counselor told me the next class must be paid out-of-pocket by me before the Pell Grant can be applied.

This school is tremendously overpriced and even though I am currently eligible for a Pell Grant, the University Of Phoniex refuses to award it to me. 

I regret the day I walked onto their campus.

This report was posted on Ripoff Report on 10/10/2011 09:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/University-Of-Phoenix/Phoenix-Arizona-85040/University-Of-Phoenix-fraud-Phoenix-Arizona-787276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Timing

AUTHOR: Jeanski - (USA)

Like many things in life, financial aid is all about the timing. Addressing you last issue first, the UofP won't release your Pell Grant because you're not enrolled.

It generally works like this: student enrolls and applies for aid. Grants are usually applied first, then remaining tuition can be paid for through student loans or out of pocket.  However, most, if not all, of your aid is determined by enrollment status (full time versus part time) and term dates.  Because the UofP runs on accelerated terms, it's difficult for me to determine just how your aid was applied and disbursed. They should be able to give you an award letter that describes this information.  At a typical college, aid is determined for the academic year and assumes full time enrollment. So in August a student would be given an award letter that says "For the Fall semester you were awarded X in grants, and you're eligible for X in loans. Your tuition is Y."  If tution exceeds aid you pay the difference. If not, the excess aid is refunded (or you just don't take so much in loans).  It generally includes the Spring semester as well.

Again, because UofP runs on a different calendar than the typical college their enrollment dates and how they disburse excess funds is probably different.  The key is to get your award letter and review it against your own records of when you were enrolled, and what tuition you paid.

Good luck!
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