ED Magedson – Founder
UPS Crawford & CompanyP.O. Box 100458 Fort Worth, Texas USA
UPS Crawford & Company Jeri Prowell Acer Chromebook broken to pieces Fort Worth Texas
On Feb. 11, 2014 I went to UPS to ship a package containing my Acer Chromebook to be repaired. The problem with my Chromebook was that the prong inside the a/c adapter on the computer broke off and I needed it fixed. At the time that was the only thing wrong with it until I put it in the hands of UPS. I am aware of the value of my computer so I made sure to pack it well because I didn't want anything to happen to it. I am disabled and get one small check a month from Social Security and not able to purchase another computer so I made sure that I packed it securely. On Feb. 12, 2014 when it arrived at the Acer Repair Center in Temple, Tx. Acer sent me an e-mail with pictures to show how the box and computer arrived at their facility. The box was damaged and busted open and my computer was broken to pieces. Well, I filed a claim with UPS since I had taken insurance out on my package when I went to the UPS ofc. [continued below]....
UPS went to Acer in Temple, Tx. to follow up on my claim. I then recieved a phone call from Jeri Prowell with Crawford & Company who was retained as the claim representative to investigate and evaluate claims for packages shipped through UPS on Feb. 19, 2014 @ 1:40 pm. She told me that my claim was denied due to my packaging and I truely feel that the damage was due to the handling of the package which I do have a picture of the package as it arrived at Acer Repair Center that day.
The claims rep. Jeri Prowell told me that if I was not satisfied with the decision that I could appeal the decision once I recieved the letter from her. I did recieve the letter on March 5, 2014 with no information included on who I can appeal their decision to.
So, now I have a letter with no information on appealing their decision, and I have a 10 month old busted Chromebook and no way to purchase another one.
I will never use UPS again and will definately not reccomend them for shipping services to anyone. I in the future will continue to use USPS as I have in the past because I am confident that my package will arrive to its destination safely and not damaged in any way.
I will also provide pictures before the box was opened by Acer and the condition that the box arrived in and then the contents, my computer. Again, I believe my computer was damaged due to the handling of the package as you will clearly be able to see for yourself.
This report was posted on Ripoff Report on 03/05/2014 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/UPS-Crawford-Company/Fort-Worth-Texas-76185/UPS-Crawford-amp-Company-Jeri-Prowell-Acer-Chromebook-broken-to-pieces-Fort-Worth-Texas-1128612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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