• Report: #1108475

Complaint Review: UPS - SurePost

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  • Submitted: Thu, December 19, 2013
  • Updated: Thu, December 19, 2013

  • Reported By: Robert — West Chester Pennsylvania
UPS - SurePost
55 Glenlake Parkway NE Atlanta, Georgia USA

UPS - SurePost Turning good, reliable service into horrible, unreliable 55 Glenlake Parkway NE Atlanta Georgia

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Order placed with Amazon 12-11-2013 for 3 Christmas gifts. Standard shipping selected as delivery was stated to be 12-16 (consistent with 3 - 5 Business Days).

Amazon shipped UPS-SurePost.  Package tracked and delivered to my local USPS office at 10:15 a.m. 12-16.  It is now 12-20 and USPS has not delivered the package.

I paid for Standard Shipping and received SUBstanard shipping.  Amazon does not offer informaton about SurePost, nor is there a way to opt out of their choice of shipping.  In addition, once the package is transferred to the USPS, the ability to track the package is lost, as USPS does not assign a new number or use UPS' number.

This is a bad choice by Amazon and UPS - two good companies that have made a deal with the USPS that is obviously incapable of performing.

Amazon and UPS should STOP using SurePost (quickly becoming an oxymoron) and resume reliable, predictable, trackable shipping methods, even it it costs more.


This report was posted on Ripoff Report on 12/19/2013 10:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/UPS-SurePost/55-Glenlake-Parkway-NE-Atlanta-Georgia-30328/UPS-SurePost-Turning-good-reliable-service-into-horrible-unreliable-55-Glenlake-Parkw-1108475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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