UPS Lost Overnight Package in less than 12 hours Nationwide

A wheelchair was shipped Tuesday from to Paso WA to Los Angeles, CA Next Day Air Early AM Delivery for an Athlete for some photo shoots before the ESPYS  and participation in the ESPYS Wednesday evening.  The Wheelchair from the tracking information(see below) got to Los Angeles at 8:00 AM.

NEXT DAY AIR EARLY AM IS UPS’ highest UPS DELIVERY PRIORITY and from this point on it all goes downhill, NOT JUST NO EARLY AM DELIVERY MISSED BUT NO DELIVERY WAS MADE WEDNESDAY, The 15^TH OF JULY BY 1200 Noon.  An athlete does not have the chair to participate in the photo shoot or for the appearance at the  ESPYS.  In addition to this, the company missed the opportunity to display this wheelchair at the Photo Shoots and ESPYS was totally lost.

But it continues to go downhill,  since the chair did not arrive by 1200 Noon, an intercept was down with UPS to ship the chair to Maryland for the next appearance with President Obama.  Where is the wheelchair?  Still in Los Angeles but now it is lost and it has not been shipped to Maryland.

As a consumer of UPS I would think that the CEO would want to know how this could happen.  How does a chair make it to Los Angeles NEXT DAY AIR EARLY AM and not even get delivered?  How does it just get lost, UPS scans everything, how can UPS not know where the chair is located?  A wheelchair does not just disappear, someone knows the truth about want happened.  I would hope that a thorough investigation be done, not just the usual response of UPS that UPS has eight days to investigate the incident and then you never get the real story about what happened.

 I would appreciate an honest report of what happened with this chair and why it never got delivered for the second day in a row.