- Report: #1116605
Report - Rebuttal - Arbitrate
Complaint Review: ups
ups absolute disgrace atlanta Georgia
*Consumer Comment: The complaint is shortsighted.
*Author of original report: say what?
*Consumer Comment: You sound like a bullet-head...
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twice this month alone have had problem with ups
seems they have no accountability or standards there at all just prepared non answers and waste your time making excuses
had a package sent to me that did not i repeat did not require a signature to be delivered as conformed by the shipper and ups itself ( i.e. no signature required key word here)
so day of delivery comes no package note left on door claiming i must sign for it ( what part of no signature did they not understand) hmmm i thought so i called them asked what problem was
summary as follows
after wasting over 4 hours on phone with them talking to various people and 2 supervisors ( last package alone not first one) i was told that its up to the "drivers discretion" if he leaves a package or not, and i must sign there form to have it left ( note the must sign ) and some excuse about security
my place is not visable from the road so nobody can walk by see the package and think about taking it apparently the driver needs glasses or an eye exam also
so after having my time wasted i stuck there notice back on door signed on back for that item that didnt need to be signed for (contradictory aint it?)
so friday (next door) arrives expecting that they will leave the package this time as i did there stupid request
not left just another note
so lets recap shall we a package that doesnt require a signature must be signed for?
a signed formed left by ups that they demand i do and still not left?
hours wasted on phone with them and nobody there seems to have a clue what they are doing or any accountability
i find this beyond disturbing and unacceptable
as a public traded company that alledgedly answers to share holders and depends on customers who actaully pay them for a service they fail to do i question what there purpose is if they fail to do basic things
This report was posted on Ripoff Report on 01/18/2014 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/ups/atlanta-Georgia-30328/ups-absolute-disgrace-atlanta-Georgia-1116605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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