- Report: #1057663
Report - Rebuttal - Arbitrate
Complaint Review: UPS
UPSUPS - Claims Processing Center Newport News , Virginia USA
UPS /UPS store/ Crawford Scam UPS lack of responsibity. Brand name abuse! Newport News Virginia
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I paid to have a 65lb printer shipped via UPS ground. The packaging was completed by the UPS store and I was assured, my package would arrive safely or UPS would take responsibility.
My package was damaged in shipping. UPS determined the cause of damage was insufficient packing procedure and materials. After the examination and determination, UPS/Crawford??? Returned my damaged printer. The printer that was returned to me was destroyed. If looked as if it had been thrown. It weighs over 65lbs so I believe it was dropped.
UPS thought I had packed the printer and they happily denied my claim. When they found out UPS store had packed the printer, they said I needed to take it up with the UPS Store, as they were not UPS.
Before I realized my claim had been denied, I received a call from a company called Crawford. They called to inform me that UPS would be calling me and that my printer was being returned. When I tried to get details about my shipment, I was told that the employee did not work for UPS and that she was only a third party vendor. She stated she did not know anything only that she had a message to call me and tell me my printer was on the way and that UPS would be calling me. My destroyed printer arrived within hours after that conversation. I never did receive a call from UPS. In fact, I never reeviced any information from UPS until I demanded to see in writing the results of the damage inspection. To this date, UPS has never acknowledged my damage.
The UPS store caused damage to my property due to insufficient packing. UPS or its third party vendor Crawford, destroyed my damaged printer. The initial damage to the printer was just a matter of the popcorn kernels used in packing had been lodged in the internal parts of the printers. This was a repairable issue. Crawford or UPS absolutely destroyed the computer and now it is only good for scrap parts. Throughout it all, the only thing I can get from UPS is that they are not liable for either of the damages. The UPS store and Crawford are not UPS. The use the UPS name, brand, proprietary systems, handle products and consumers, But when something goes wrong… They are not UPS. I am up for any class action lawsuits out there.
This report was posted on Ripoff Report on 06/09/2013 05:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/UPS/Newport-News-Virginia-23608/UPS-UPS-store-Crawford-Scam-UPS-lack-of-responsibity-Brand-name-abuse-Newport-News-1057663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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