• Report: #1125024

Complaint Review: UPS

  • Submitted: Thu, February 20, 2014
  • Updated: Thu, February 20, 2014

  • Reported By: 240zdogg — victorville California
UPS
victorville, Select State/Province USA

UPS United postal service NEVER BUY UPS INSURANCE .... IT'S A JOKE!!!!! victorville California

*Consumer Comment: How was your shipment packaged?

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

ups is very very good at ripping you off at shipping fee's.... no matter what you will not get your insurance fee's you paid for.

long story short, i paid $1000 insurance to have a item shipped to canada,the item was damage when it arrived,ups shipped it back to be and i filed the claim,i spoke to 4 different people,all of them were clueless about the claim, they were to send by a agent twice to inspect the box but never did,last person i spoke to said send pics of the box and lable and weight seal....did it all and it was clearly within there specs. the final rep stated "you didn't pack it in foam"... foam??? what the heck. claim denied. i been thru BBB (which got there attention) but still they faded away.

Bottomline: don't buy there insurance its a rip off. and ship with another company even thought it may cost alittle more.

 


This report was posted on Ripoff Report on 02/20/2014 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/UPS/victorville-Select-StateProvince-92392/UPS-United-postal-service-NEVER-BUY-UPS-INSURANCE-ITS-A-JOKE-victorville-Calif-1125024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on UPS

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

How was your shipment packaged?

AUTHOR: Seeworthy - ()

You're smart enough to know that paying for insurance doesn't automatically approve a claim with any insurance company. What was the item that was damaged? How heavy was it? What grade corrugate did you use? What sort of packing fill did you use? What distance was there from your item and the sides of the container? Did the item(s) have impact upon themselves within the package due to insufficient cushioning? Considering the value of your item, did you research the shipping industry packaging requirements or assume that you did a good job? 

All carriers have similar guidelines. Most damage is not caused by handling but due to poor packaging. There are those that have packed china dishes in a handy box they had at home with balled up newspaper, only to make complaints like yours when something was broken. Damage through one carrier typically would define the same damage occuring through all other carriers for the same reason. 

All carriers have the same complaints about damage. If you feel your packaging met insurance guidelines (similar to maintaining a car to meet warranty guidelines for a claim), what exactly did the report state defining where the shipment did not meet minimum requirements? If you didn't receive that report via email or fax, ask for it. Then post it here and explain the deviation between what the report stated and what it really was. 

If I packaged the same item that you shipped a hundred times, I would have zero damage claims. If, for the sake of argument through thousands of shipments one was damaged, the claim has always been approved for me. If there were not packaging standards and claims were automatic, ignorance and fraud claims would be easy and run rampant, and shipping costs would go through the roof for all carriers.

When can we expect that report and an elaborate description of your packaging? If it's easier for you to say that I work for UPS or my daddy owns the company, it will be assumed that similar logic was applied towards packaging requirements.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X