- Report: #1047704
Report - Rebuttal - Arbitrate
Complaint Review: upsidecard
upsidecard Closed my card and promised a refund of direct deposit amount within 6 weeks. They have been holding on to my money since February 6 2013. Now they are saying that 875 was taken off for school on March 7th and I have a balance of 368. I was informed by a supervisor that the amount of 1257 would be sent back to the treasury department by the end of April. The school never received the 875 on March 11 2013. Supervisor Nicole said she escalated the bank three times about this. Now I'm not receiving a call back from the supervisor when I request it. Internet
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My card was closed before 2/6/13 because of a negative balance under 10 dollars for calling customer service to check my balance. I did not know this until i called customer service days later. I had a direct depoit of $1,257 sent to the account before I knew the card was canceled and the account closed. I have called customer service more than 10 times from February to May about the money being sent back to the department of treasury. I keep getting told 4 to six weeks. It's the end of May now and the six weeks are up. I called in at the end of April and spoke to Supervisor nicole who said she has sent and escalation to the bank on more than three occassions. I called in again three days later and requested for a supervisor to call me back to check the progress. I called in again three days later and was told that the refund was still in the process and the supervisor would call me back when she hears something. [continued below]....
This report was posted on Ripoff Report on 05/01/2013 12:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/upsidecard/internet/upsidecard-Closed-my-card-and-promised-a-refund-of-direct-deposit-amount-within-6-weeks-1047704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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