- Report: #826108
Report - Rebuttal - Arbitrate
Complaint Review: urban active
urban active9282 Allen Road West Chester Township, OH 45069-45 west chester, Ohio United States of America
urban active Personal trainer my a**.. nursing students locked in!!! tricked!!! for a personal trainer west chester, Ohio
*Consumer Comment: Dealing with this "company"
*UPDATE Employee: We Care!
*UPDATE Employee: We Care!
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Everything was smooth sailing untill... there personal trainers started buzzing around like flies to get our attention!!! They asked up if we would like a free session!! We said sure it was on 15 mins! We said our thank yous and we tried to head towards the equipment!! They stopped us again saying wait. Quote! "We know your unhappy with your weight!! Mind you my friend and I are not obese or out of shape we just want to tone!!! They had us weigh our self and get our body mass!!! And told.us we Are high risk!! At our age um... 150? Is just fine. So.the proceded to telling us that we need a trainer and how we would be so happy to lose the weight. My friend and I an in nursing school!! So we don't have the money to pay that extra expenses! Well they just told us we need to cut back on fast food and partying and just assuming we do all these things under the (((REDACTED FOUL LANGUAGE)))
..!! No we both have families to provide for..
So after literally 45 minutes of us telling them we don't have the money Ooooo yes I for got to mention they WANTED(360 DOLLARS UP FRONT TO COBER FIRST MONTHS AND LAST MONTH AND OUR PAYMENTS WILL ONLY BE 180 A MONTH AND SPLITTING IT BETWEEN THE TWO OF US 90 DOLLARS A PIECE!!!! WE DIDN'T HAVE THE MONEY I TOLD THEM OVER AND OVER AGAIN!!!
We told them look when we have the money together will come back, they said (YOU CAN CANCEL!!! ANYTIME). THEY SAID WILL USE YOUR CREDIT CARD TO HOLD YOU A PLACE!! AND WHEN YOU HAVE THE MONEY YOU CAN JYST PAY IT!! WE ASKED HIM OVER AND OVER THIA WONT CHARGE THE CARD HE SAID NO OT WONT ONLY HOLDING YOU A PLACE .. YOU CAM CALL ON FRIDAY AND IF YOU DONT.WANT.TO CONTINUE WILL TAKE YOUR CARD OFF FILE!! YOU'LL NEVER BE CHARGED ..
THIS PUTS THE CARD IN AND HAS MY FIREND PUT.HER SSN AND THAT WAS IT!! HE SAID WILL SEE YOU FRIDAY!!!
FRIDAY COMES AND MY FRIEND CARD HAS BEEN DECLINED AND URBAN ACTIVE CALLS RUDELY ASLING WHY THEY PAYMENT WASN'T AUTHORIZED!!! SHE.TOLD.THEM WHAT PAYMENT!!!
THEY GYM TO HER THAT SHE IS BEHIND 360 AND NEEDS TO BE PAID NOW FOR OUR PERSONAL TRAINING FEE SHE SAID THERE MUST BE A MISTAKE WE DIDN'T SIGN UP FOR ANYTHING!! I DIDN'T SIGN A DOCUMENT NOR DO I HAVE ANY RECORDS OF SIGNING ONE!! WE HAVE TOLD OUR STORY FIGHTING WITH THIS HORRIBLE COMPANY TELL US WE CANT BREAK OUR CONTRACT!! THAT WE NEVER NEW WE HAD!! WE EXPLAINED WE DONT HAVE THE MONEY!!
THURSDAY JANUARY 19 2012!! MY FRIENDS ACCOUNT WAS DEBIT 360! LEAVING HER WITH 68 CENTS THEY TOOK ALL.HER MONEY!! AND HAD KNOW REMORSE FOR IT JUST TELLING US!!! "IT WILL BENEFIT OUR FUTURE AMD THERE CONCERNED ABOUT OUR HEALTH.!!! CORPORATE SAID ITS THE GYMS WORD AGAINST OURS!!! TO THIS DAY WE STILL HAVE NO LEGAL DOCUMENT OR PRINT OUT OF THIS d**n CONTRACT THAT THEY TRICKED US INTO! A 12 MONTH CONTACT I WONDER HOW THESE PEOPLE SLEEP AT NIGHT KNOWING THEY ARE RIPPING INNOCENT PEOPLE OFF.
This report was posted on Ripoff Report on 01/20/2012 09:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/urban-active/west-chester-Ohio-/urban-active-Personal-trainer-my-a-nursing-students-locked-in-tricked-for-a-pe-826108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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