• Report: #5591

Complaint Review: urbanQ.com - Urban Q-bate Processing Center

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, June 29, 2001
  • Updated: Sat, January 26, 2002

  • Reported By:Santa Monica CA
urbanQ.com - Urban Q-bate Processing Center
www.urbanq.com/front-page.asp? - CS 9000 Lawrence, New York U.S.A.

UrbanQ.com - careless? poorly operated? Or totally DISHONEST SCAM. *Consumer Suggestion ..how to file charges *UPDATED info

*0: FILED FRAUD COMPLAINT w/NEW YORK STATE ATTORNEY GENERAL'S OFFICE - ACCEPTED AND ACTION IS BEING TAKEN

*0: urbanq -RIPPED OFF? FILE CHARGES

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

"RALPH LAUREN POLO SWEATER - $149.99
'QBATE' REBATE - $140.00
YOUR FINAL COST - $9.99 - FREE SHIPPING AND HANDLING"

I should have paid attention to the early warnings - the first two orders I placed at the UrbanQ.com web site were confirmed by e-mail - but the merchandise and the follow-up rebate info never arrived. They didn't answer the first two e-mails asking "where is my rebate information - where is my sweater?".

I didn't find out there was no actual order until finally, after two more requests for information on the missing rebate follow-up and merchandise (with "ATTN: MANAGER of CUSTOMER SERVICE" in the Subject line), I was informed that my order wasn't VALID because the item was out-of-stock, and my credit card had not been charged. This brief e-mail didn't offer an apology for their failure to notify me the order wasn't being honored (I enclosed a copy of the original e-mail Confirmation with each inquiry I sent), and not a word about taking weeks and multiple inquiries before replying.

I returned to the UrbanQ web site after receiving this terse notice, and was able to place A SECOND ORDER for THE EXACT SAME ITEM, and this order was ALSO CONFIRMED BY E-MAIL. In spite of informing me the item had been "out-of-stock" since before 2/13/01, they still CONFIRMED another order on 2/27/01, two weeks later.

I finally received a courteous e-mail from someone named Saul in Customer Service, apologizing for the problems and delays, and telling me the sweater was available in certain sizes and colors. I placed an order, and this time both the e-mail order confirmation and the e-mail rebate information were sent - and the sweater arrived. When the rebate (Qbate) form became available through the UrbanQ.com web site, I printed it, and carefully filled it out, and made certain I enclosed ALL of the materials required - INCLUDING THE PROOF OF PURCHASE.

I made photocopies of the invoice and the receipt I printed from the UrbanQ web site, and kept notes on the various elements requested and sent - and kept copies of all my e-mail correspondence with UrbanQ. THEY ARE NOW CLAIMING THEY DON'T HAVE THE "PROOF OF PURCHASE", THAT IT WAS NOT ENCLOSED WITH MY REBATE SUBMISSION, AND THEREFORE, THEY WILL NOT HONOR THE REBATE AGREEMENT.

I KEEP METICULOUS RECORDS AND KNOW I SENT THE "PROOF OF PURCHASE". I'VE WRITTEN THREE E-MAILS INFORMING THEM OF THIS. THEY STILL CLAIM IT WASN'T ENCLOSED WITH MY REBATE SUBMISSION. SO AS IT SAYS IN THE TITLE - URBANQ.COM IS EITHER CARELESS AND POORLY OPERATED (THEY LOST OR MISPLACED IT?), OR URBANQ.COM IS TOTALLY DISHONEST AND RUNNING A SCAM.

SOME ADDITIONAL INFORMATION TO CONSIDER: I wrote an e-mail to UrbanQ.com the week after mailing my rebate submission, drawing their attention to the problems I had placing my order, and SPECIFICALLY REQUESTING THAT THEY INFORM ME IMMEDIATELY IF ANYTHING ADDITIONAL WAS REQUIRED TO RECEIVE MY REBATE - they responded approximately three weeks later, stating only that my rebate would be processed based on the date of the postmark on my submission - nothing about a "missing Proof of Purchase".

As with the "CONFIRMED ORDERS" for out-of-stock items, I didn't find out they had no intention of honoring the rebate agreement until I sent an e-mail inquiry asking why the rebate check was overdue and had not arrived.

PLEASE HELP ME GET MY MONEY BACK!


Click here to read other Rip-off Reports on urbanQ

This report was posted on Ripoff Report on 06/29/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/urbanQcom-Urban-Q-bate-Processing-Center/Lawrence-New-York-11559/UrbanQcom-careless-poorly-operated-Or-totally-DISHONEST-SCAM-Consumer-Suggestion--5591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on urbanQ.com - Urban Q-bate Processing Center

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 0

FILED FRAUD COMPLAINT w/NEW YORK STATE ATTORNEY GENERAL'S OFFICE - ACCEPTED AND ACTION IS BEING TAKEN

AUTHOR: - ()

PLEASE CONTACT THE NEW YORK STATE ATTORNEY GENERAL'S OFFICE AND FILE YOUR COMPLAINT. EVERY COMPLAINT FILED INCREASES THE CHANCE ALL OF US HAVE OF GETTING AN ACTION AND JUDGEMENT THAT WILL FORCE URBANQ TO PAY. DO NOT WAIT - IF THE TIME HAS PASSED FOR YOU TO RECEIVE YOUR CHECK, USE THE INFORMATION FOR THE N.Y. STATE A.G.s OFFICE AT THE BOTTOM OF MY RIP OFF REPORT, AND SUBMIT AN INTERNET COMPLAINT AND THEN REQUEST FORMAL COMPLAINT PAPERS TO FILL OUT AND RETURN. I SUPPLIED THE ATTORNEY GENERAL'S WITH EXTENSIVE E-MAIL AND PURCHASE RECORDS; MY COMPLAINTS WERE ACCEPTED, HAVE BEEN RESPONDED TO, AND CRIMINAL FRAUD CHARGES WILL BE BROUGHT IF THEY HAVEN'T ALREADY - BUT WE WILL SUCCEED ONLY IF ENOUGH COMPLAINTS ARE FILED TO PROVE THE PATTERN AND PRACTICE OF FRAUD. DON'T WAIT UNTIL IT IS TOO LATE - REMEMBER CYBERREBATES. MINE WAS THE FIRST RIP-OFF REPORT TO NAME URBANQ - I ONLY WISH MORE PEOPLE HAD READ IT BEFORE THEY ORDERED FROM URBANQ.
Respond to this report!
What's this?

#2 0

urbanq -RIPPED OFF? FILE CHARGES

AUTHOR: - ()

urbanq-RIPPED OFF? FILE CHARGES

http://www.oag.state.ny.us



You will find an online and a printable form to file a complaint with the NY DA against urbanq. EVERYONE who got ripped off needs to do so. Don't leave it for someone else! You got rippd off?-FILL OUT THE FORM!



It seems that urbanq is giving just about everyone the same c**k and bull story about "no rebate code on the envelope".




Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.