- Report: #218149
Report - Rebuttal - Arbitrate
Complaint Review: URBCO - Kirby Vacuum Distributor
URBCO - Kirby Vacuum Distributor1676 Pearl Road Brunswick, Ohio U.S.A.
URBCO - Kirby Vacuum Distributor Kirby Vacuum, Door to Door Slime Balls, Kirby Truly Does Suck Brunswick Ohio
*Consumer Comment: READ THE MANUAL
*REBUTTAL Owner of company: I let my wife make decisions..
*Consumer Comment: Denal AIN'T just a river
*Consumer Comment: Kirby Distributors do not work FOR Kirby
*Consumer Comment: Kirby's Unethical Tactics
*UPDATE EX-employee responds: To those who would defend Kirby
*UPDATE Employee: Kirby a ripoff? Not by any means, they just use sly tactics.
*Consumer Suggestion: how to protect yourself against kirby
*UPDATE EX-employee responds: Not all that bad, for some
*Consumer Comment: Kirby - Not a RIP off, Piroritize what you NEED in LIFE
*Consumer Comment: I DIDN'T HAVE TO ENDURE A SCAMMING SALESPERSON TO GET MY KIRBY
*UPDATE EX-employee responds: Free labor sound good?
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Now, my wife was going out of town the next morning for a few days visit with family. When I got home later the next day though, I found that she had signed the "Notice of Cancellation" form. Soon after, I got a call from her telling me that after she had thought about it, she decided that she didn't need a $800.00 Kirby and asked me to contact URBCO inc to let them know. I called URBCO and was told by a lady who answered the phone that she would have her boss call me back and that it would be no longer than 5 minutes.
After not getting a call back for more than an hour, I called back and the lady told me that she had not been able to find her boss. I was immediately concerned so went straight to the post office and mailed the "Notice of Cancellation" forms with next day delivery. The following day, I was notified by the post office that the letter had been delivered. I waited until the next day, the 28th, and called again. This time I spoke to a man who told me that they had received the form but that they knew that my wife was going out of town and so I had to have forged her name. I explained to them that she had signed the form before going out of town and he basically called me a liar and that I would need to have my wife call them when she got back.
I called my wife and had her call them. They were rude but told her that they would return the sweepers that she traded in and bring us a refund. They told her that they had 6 weeks to do so.
I again called URBCO and they denied that they told her 6 weeks but said that they DID have 20 days. I told them to read the cancellation contract which states, and this is according to Ohio law, that they had 10 days to return our trade ins and money. At that point, I was told "well then...we still have 9 days and you are harassing us".
It is distributors like this that will eventually bring an end to the Kirby company as it now exists. I am lucky in that we did not need their financing and paid with a check. I immediately called the bank and put a stop payment on the check so I have no doubt that they will indeed show up with our trade ins. Ohio law is very clear on these matters. If our trades are not returned in the same condition they were in when taken, the consumer can keep the new product until the issue is resolved.
My main reason for writing this is as a warning to others. Be sure that you know your rights and your states laws. I think that in most states, as in Ohio, a telephone call is not sufficient to cancel such a contract. You MUST get it to them in writing and it must be postmarked prior to the time that the 3 days is up.
It's a shame that Kirby allows their products to be represented in this manner. I think that they probably have a very good product but we will now NEVER own anything that they manufacture and we will spread our story to as many people as possible. URBCO and Kirby has lost more than just one sale.
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This report was posted on Ripoff Report on 10/28/2006 05:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/URBCO-Kirby-Vacuum-Distributor/Brunswick-Ohio-44212/URBCO-Kirby-Vacuum-Distributor-Kirby-Vacuum-Door-to-Door-Slime-Balls-Kirby-Truly-Does-218149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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