- Report: #1146094
Report - Rebuttal - Arbitrate
Complaint Review: Urgent Computer Guys
Urgent Computer Guys1741 W Grand Ave Grover Beach, California USA
Urgent Computer Guys Urgent Computer Care They broke the computer, would not give it back now it is in peices. Grover Beach California
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i brought my computer in. it was about ten years old. it had a problem starting and keeping a screen. they made me a deal. said they would fix it parts included like 150 bucks total. I said good deal. They first told me it needed a mother board, and a new little drive inside, not that bad, about one hour plus parts, two hundred tops.
I spent the day in town waiting for the evaluation. i never get a call over and over they are going to call me with the estimate. after i go to lunch i go and check out the shop to see the estimate. they tell me the price will be cheaper than expected. i am very satisfied, i leave.
i leave town for a week on personal b ness. I get back , i cant get in touch with them. phone is down. i call and call and call no answer. i finally get back down to grover from slo, nearyby, and i walk in now it is one month later. i never recieve a call from this guy. i walk in he tells me he dont remember me, and he dont have my computer.
i say that is my laptop, i got his personal number i talked to him ten times and set up appointment, i was guaranteed there. i ask why no answer on the phone? he says 'hey that was a cell number. i changed it. " he gives me the new number.
he says to me 'lets walk in the back and see if you can see your computer. i walk in the back, and the computer is there in ten different peices at least and no screen, wires pouring and coming out of it. i say, this looked like the computer. he says, hey if that is your computer, i dont know whats wrong with it. i cant tell. let me look at it today and i will give you an estimate of when it will be ready. a couple of days.
i get his new number and leave. i call him a while later, and he answers saying " oh i thought it was the mother board, but it is the screen i think, i will call you back but i dont think the computer is worth saving. "
i said , well you try. if you cannot ,can you get me the files off the harddrive? he says yeah no problem i will get you the files. i will have an answer for you in a couple of days, i will work on it today. call me back and we willset something up."
I call him back in two days, no answer. i call back in three no answer. again and again and again and again. Now the phone is off the hook again. A week later i make the trip over to grover beach, and the place is closed for renovations. six weeks later, the place is still closed, and it is literally almost four months later since i dropped off the laptops computer, a gateway computer, intel, and i dont have it back yet, or the files.
And the guy says to me, i remember your number, and reads half it correct, half of it incorrect.
BEWARE These Frauds they steal computer parts like those guys that sold it called emerald technologies in Garverville, for 400 dollars when ebay sells the computer for 25 dollars almost brand new.
This report was posted on Ripoff Report on 05/12/2014 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Urgent-Computer-Guys/Grover-Beach-California-93433/Urgent-Computer-Guys-Urgent-Computer-Care-They-broke-the-computer-would-not-give-it-back-1146094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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