- Report: #624230
Report - Rebuttal - Arbitrate
Complaint Review: U.S. Airways
U.S. AirwaysInternet, California United States of America
U.S. Airways Charged for multible flights due to their Tech. difficulties on their web site Internet, California
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abt. 1:00 pm After filling out the itinerary & my credit info to be billed, the web site gave me an error & timed out. Calling for help I was told by their Tech supporter that I could not have been charged as I did not have a confirmation code (I even checked my e-mail first) to give her, I closed the site & re entered the info as she directed. The site again had a problem & froze up. I closed & went to Expedia as they aslo had US Airways & completed my transation with them abt. 2:51 pm.
I was billed for both transations & found a confirmation code from US Airways that was sent at 5:10 pm as well as Expedia's USAirways flight sent at 2:51pm. When I called to have it corrected they refused me & wanted to send me a credit Flight only which is unexceptable.I was billed for a flight I did not authorized for due to their web site error & the lack of help the Tech would offer when I was concerned. I was billed hours later without my knowlege.
This report was posted on Ripoff Report on 07/17/2010 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Airways/Internet-California-/US-Airways-Charged-for-multible-flights-due-to-their-Tech-difficulties-on-their-web-si-624230. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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